Students will learn how to develop and apply facilitation techniques to support their team at every stage of the team life cycle. Students will enhance their interpersonal competencies and observational abilities to deal with disruptions and more. This course may earn a Credly Badge.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

After completing this course, students will know how to:

- Apply techniques to encourage participation and reach consensus
- Utilize facilitative questioning techniques
- Recognize indicators to facilitate each stage of the team process
- Deal constructively with disruptions and typical problem behavior
- Implement interventions appropriately
- Plan and run a focused discussion, meeting or event

1

  • The Importance of Facilitation

  • Being an Effective Facilitator
    Harnessing Knowledge, Experience, and Diversity
    Encouraging Group Motivation and Commitment
    Observing the Team Process
2

  • Facilitating Process and Content

  • Identifying Process and Content Elements
    Managing the Flow
    Resolving Tensions and Disagreement
3

  • Setting the Stage for Facilitation

  • Laying the Groundwork,
    Educating Participants, and Securing Support
    Selecting the Right Facilitator
    Planning for a Facilitated Meeting
4

  • Facilitating Team Development

  • Encouraging Participation
    Recognizing Stages in the Team Life Cycle
    Supporting the Team through the Stages
5

  • Building Consensus and Reaching Decisions

  • Gathering and Presenting Data
    Synthesizing and Summarizing
    Identifying Options and Brainstorming
    Facilitating SWOT Analysis
    Creating a Short List
    Using the Multi-Option technique
6

  • Disruptions, Dysfunctions and Interventions

  • Handling Disruptions and Difficult Behavior
    Addressing Dysfunction
    Agreeing on Ground Rules
    Restating and Reframing

Audience

Leaders and professionals who manage teams or groups and are responsible for their outcomes will benefit from this course.

Language

English

Prerequisites

There are no rerequisites for this course.

$1,500

Length: 2.0 days (16 hours)

Level:

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Course Schedule:

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27
Nov
Monday
9:00 AM ET -
5:00 PM ET
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13
Feb
Tuesday
9:00 AM ET -
5:00 PM ET
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30
May
Thursday
9:00 AM ET -
5:00 PM ET
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