This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. This course may earn a Credly Badge.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

After completing this course, students will be able to:

- Define customer service in relation to both internal and external customers
- Recognize how your attitude affects customer service
- Identify your customer's needs
- Generate repeat business with outstanding customer service
- Build goodwill through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Deal effectively with difficult situations

Course Info

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Cost: $ 1,500

Length: 2.0 days (16 hours)

Level:

Next Available Classes:

Schedule select
27
Apr
Thursday
9:00 AM ET -
5:00 PM ET
Available
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