Dealing with change and more importantly, the impact of change is a high priority for all organizations.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

The purpose of the Foundation certification is to confirm that a candidate has sufficient knowledge and understanding of Change Management to work as an informal member of a team working on an organizational change initiative.

1

  • Change and the Organization

  • Drivers for change
    Developing a vision
    Culture and climate
    Emergent change and lifecycle
    Organizational metaphors
    Models of change
    Roles required for change
2

  • Stakeholders

  • Principles
    Identification
    Analysis
    Influencing and listening
    Emotion and demonstration
    Communications
    Cognitive biases
    Remaining people focused
    Improving Communications
    Communications channels
    Collaboration
    Communications Planning
    Larger workshops
3

  • Change Impact - Part 1

  • Assessing impact
    McKinsey 7 S
    Stakeholder impact assessment
    Assessing change readiness
    Large change - how to staff
    Building a change team
    Preparing for resistance
    Building team effectiveness
4

  • Individual Change

  • Learning theory
    Motivation
    Change Curve
    Personality differences
5

  • Change Impact - Part 2

  • Levers for change
    Levels of adoptions and critical mass
    Reinforcing systems
6

  • Exam Preparation

  • Change Management Practitioner exam preparation
    Change Management Practitioner exam

Audience

Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working a process environment. The Change Management Practitioner would suit candidates working as CxO, IT Managers/ Directors, Senior Project Officers. Project & Program Coordinator/Managers, Operations Managers, Quality Managers, Business Analysts, Engineering Managers, IT Infrastructure Managers, Internal Consultants, and Professional Consultants. This qualification is aimed at anyone working within a change environment that has responsibilities for identifying, assessing, planning, or managing improvement activities, or reporting on continual improvement activities across the organization.

Language

English

Prerequisites

There is no prerequisite to attending this foundation course, although it is recommended that candidates should have a good understanding of business practices. The change management foundation certificate is required to sit for the practitioner level exam.

$3,250

Length: 5.0 days (40 hours)

Level:

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Course Schedule:

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