This course is a training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

After completing this course, students will be able to: Describe the Cisco Unified Communications Manager network, service, and features Understand the importance of and configuration of redundancy and high availability in the enterprise network Describe user configuration and the user web interface Explain basic phone options and the use of BAT Explain the route plan and on-net/off-net calling Describe the various media resources, including conferencing and MOH Describe the basic phone features and use of hunt groups Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system Describe the components that are required for user call processing by Cisco Unity Connection Implement the various features and options that are available to users in Cisco Unity Connection Use the various applications, tools, and reports that are available in Cisco Unity Connection.

1

  • Introduction to IP Telephony

  • Exploring IP Telephony
    Describing Deployment Models
    Understanding Advanced Multisite Features
2

  • Defining the Basic Configuration

  • Logging In to Cisco Unified Communications Manager
    Examining Basic Server Configuration
    Describing Multilevel Administration
    Configuring DRS Backup and Restore Procedures
3

  • User Administration

  • Understanding User Configuration
    Using the User Web Pages
4

  • Exploring Phone Registration and Cisco Unified IP Phones

  • Configuring System Parameters
    Supporting Cisco Unified IP Phones
    Exploring Phone Registration and IP Phone Communications
    Utilizing the Bulk Administration Tool (BAT)
5

  • Basic Route Plan Configuration

  • Implementing Dial Plan Connectivity
    Creating Route Plans
6

  • Route Filters and Digit Manipulation

  • Configuring Translation Patterns and Route Filters
    Implementing Digit Manipulation
7

  • Class of Control

  • Defining Class of Control
    Using Class of Control Features
8

  • Understanding Media Resources

  • Defining Media Resources
    Exploring Media Resource Management
9

  • Features and Services

  • Describing Basic Features
    Exploring Hunt Groups
    Describing Phone Services
10

  • Introduction to Cisco Unity Connection

  • Overview of Cisco Unity Connection
    Navigating Cisco Unity Connection
    Understanding Call Handlers, Users, and Call Flow
11

  • Configuration of Users and Contacts

  • Explaining Users and Contacts
    Managing Multiple Users
12

  • Implementation of Features

  • Implementing the Dial Plan
    Understanding User Features
    Accessing Voice Messaging and User Features
13

  • Use of Cisco Unity Connection Applications, Tools and Reports

  • Designing an Audiotext Application
    Using Cisco Unity Connection Tools and Reports
    Using the DRS
14

  • ACUCM v10.x Lab Outline

  • Lab 0- Connection and Orientation to the NterOne Voice Lab Environment
    Lab 1- Configuring Cisco Unified Communications Manager Initial Settings
    Lab 2- Backing Up Cisco Unified Communications Manager Using the Disaster Recovery System
    Lab 3. Managing User Accounts in Cisco Unified Communications Manager
    Lab 4- Implementing IP Phones
    Lab 5- Implementing PSTN Gateways
    Lab 6- Configuring Cisco Unified Communications Manager Call-Routing Components
    Lab 7- Implementing Digit Manipulation
    Lab 8- Implementing Calling Privileges in Cisco Unified Communications Manager
    Lab 9- Implementing Cisco Unified Border Element (CUBE) for calls to and from the Actual PSTN
    Lab 10- Implementing Media Resources
    Lab 11- Implementing Call Coverage in Cisco Unified Communications Manager
15

  • AUC v10.x Lab Outline

  • Lab 0- Connection and Orientation to the NterOne Voice Lab Environment
    Lab 1- Configuring Cisco Unified Communications Manager (CUCM) Initial Settings
    Lab 2- Implementing Cisco Unified Border Element (CUBE) for calls to and from the Actual PSTN
    Lab 3- Verifying Cisco Unity Connection Default Services
    Lab 4- Integrating Cisco Unity Connection with Cisco Unified Communications Manager
    Lab 5- Implementing Unity Connection Voice Mailboxes
    Lab 6- Unity Connection User Features
    Lab 7- Implementing the Unity Connection Dial Plan
    Lab 8- Understanding User Features
    Lab 9- Using Cisco Unity Connection Tools and Reports

Audience

The primary audiences for this course are Phone network administrators, Data system administrators, Entry-level network engineers, Administrators, IT support personnel, Helpdesk support staff.

Language

English

Prerequisites

To fully benefit from this course, students should have the following prerequisite skills and knowledge: Basic knowledge of IP and networking or voice networks is suggested, but not required Basic knowledge of the Windows desktop environment Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing. Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks and basic understanding of Cisco Unified Communications Manager.

$3,995

Length: 5.0 days (40 hours)

Level:

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13
Nov
Monday
10:00 AM ET -
6:00 PM ET
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