It was once believed that intelligence was the metric that would determine a person's success in the workplace. Intelligence matters because it contributes to your ability to do your job. But intelligence is not the best indicator of whether or not you'll succeed. Your ability to understand and manage your own emotions, and get along well with others, has at least as much impact on your performance and effectiveness as intelligence. In this course, you'll explore strategies to increase your awareness of your emotions, develop your ability to manage your emotions, and improve your social skills.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

In this course, you will explore the concept of emotional intelligence. You will:
• Identify the components of emotional intelligence and recognize how emotional intelligence benefits organizations.
• Assess and develop your personal emotional intelligence competencies.
• Assess and develop your social emotional intelligence competencies.
• Practice emotional intelligence in common workplace scenarios.

1
  • Recognizing the Benefits of Emotional Intelligence

  • Define Emotional Intelligence

    Recognize EQ's Impact on Work Experience



2
  • Increasing Your Personal Emotional Intelligence in the Workplace

  • Develop Your Level of Self-Awareness

    Develop Your Self-Regulation Skills

    Develop Your Motivation



3
  • Increasing Your Social Emotional Intelligence in the Workplace

  • Develop Your Empathy

    Develop Your Social Skills



4
  • Practicing Emotional Intelligence in the Workplace

  • Practice Emotionally Intelligent Leadership

    Build an Emotionally Intelligent Team

    Manage Change

    Manage Conflict

    Coach for Performance



Audience

Individuals taking this course are business professionals seeking to develop or increase their emotional intelligence.

Language

English

Prerequisites

There are no prerequisite skills for this course.

$435

Length: 1.0 day (8 hours)

Level:

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05
Jul
Wednesday
9:00 AM ET -
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05
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17
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