Explore what’s possible with Salesforce. In this 3-day class, our Salesforce experts will walk you through the Salesforce Platform, its specific applications, and their business values and benefits. Familiarize yourself with Salesforce Cloud, and learn about platform features and processes to more effectively support day-to-day Salesforce operations within your organization. Through interactive lectures, discussions, and hands-on exercises, you’ll recognize the core elements of the implementation lifecycle, the key considerations to drive user adoption, and the important components of ongoing management of your Salesforce environment.
* Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Describe the primary business value of each major Salesforce Cloud.
Manage users and data.
Manage basic org configuration.
Create email templates.
Create reports and dashboards.
Apply and champion Chatter.
Understand the Salesforce implementation and maintenance lifecycle.
Extend Salesforce functionality beyond basic configuration.