This course is an introduction to IBM Case Manager, concepts, functions, and architecture. Participants use an IBM Case Manager system to practice the skills that are required by case workers to process cases and create runtime tasks.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

Describe the users of IBM Case Manager Identify components of IBM Case Manager Create and process a case Search for a case Review a case Add annotations and comments to a case Split a case Explore and identify the structure of a solution Add a custom task Add a quick task Identify IBM Case Manager integration options

1

  • Introduction to IBM Case Manager

  • Describe the uses of IBM Case Manager
    Identify components of IBM Case Manager
2

  • Create and process a case

  • Identify a case
    List the components of a case type
    Describe the IBM Case Manager Client
    Add a case and process a work item
3

  • Review a case

  • Search for a case
    Review a case
    Add annotations and comments to a case
    Split a case
4

  • Structure of a solution

  • Describe IBM Case Manager solutions and their assets
    Identify IBM Case Manager environments
    Explore the IBM Case Manager Builder Step Designer
5

  • Add runtime tasks

  • Add a custom task
    Add a quick task
6

  • IBM Case Manager integration options

  • Identify IBM Case Manager integration options

Audience

This course is for solution architects, solution designers, administrators, product managers, or anyone who needs to learn the essentials of IBM Case Manager.

Language

English

Prerequisites

While there are no prerequisites for this course, please ensure you have the right level of experience to be successful in this training.

$825

Length: 1.0 day (8 hours)

Level:

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Course Schedule:

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12
Feb
Monday
9:30 AM ET -
5:30 PM ET
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