Students will explore how to manage Citrix Endpoint Management in this course. Venture into the cloud as students learn to manage devices, apps, and users. Students will learn how the architecture, management, and communication flow function with Citrix Endpoint Management Service and how they can fit their organization’s needs. Students will learn how to administer their Citrix Endpoint Management environment and how to support your end users, as well as working with applications and securing a variety of endpoints.


* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

By the end of this course, you will learn:

How to manage a Citrix Endpoint Management implementation in an On-premises or cloud environment
How to perform common enterprise mobility management tasks and mobile application management
Understand the device enrollment process
How to perform monitoring, troubleshooting, and reporting on a Citrix Endpoint Management Enterprise solution

  • Introduction to Citrix Endpoint Management

  • Citrix Endpoint Management Features
    Citrix Cloud and Citrix Endpoint Management
    Citrix Endpoint Management User Experience and Security
    Citrix Endpoint Management Entitlements

  • Citrix Endpoint Management Architecture

  • Citrix Endpoint Management Prerequisites
    Citrix Endpoint Management Server
    Citrix Endpoint Management and Microsoft Intune
    Apple APNs and Google Firebase Cloud Messaging
    MDX Architecture and Features

  • Cloud Components

  • Cloud Component Overview
    Onboarding and Access
    Cloud Connector and Cloud Resource Locations
    Cloud Migration
    Cloud Updates and Features

  • Common Device Management Tasks

  • Administrative Console Overview
    Delivery Groups
    Device Policies

  • Device Enrollment

  • Enrollment Methods
    iOS Device Enrollment
    Android Device Enrollment
    Windows 10 Enrollment
    Other Devices

  • Managing Device Security

  • Security Policies
    Automated Actions
    Android for Work
    ActiveSync Filtering
    Shared Devices

  • Working with Apps

  • Application Integration
    Citrix Endpoint Management Productivity Apps
    Application Security with MDX
    3rd Part Applications

  • Integrating Citrix Content Collaboration

  • Citrix Content Collaboration Overview
    Integrating Citrix Endpoint Management with Content Collaboration
    Content Collaboration Workflows

  • Maintaining and Troubleshooting

  • Maintaining Citrix Endpoint Management
    Maintaining Certificates
    Troubleshooting Citrix Gateway (formerly NetScaler Gateway)
    Troubleshooting Tools for Citrix Productivity Apps
    Firewall Issues

  • Monitoring and Reporting

  • Monitoring and Reporting of Devices
    Monitoring and Reporting of Citrix Content Collaboration


Developed for IT Professionals interested in learning how to manage Citrix Endpoint Management on-premises or cloud environments using leading practices. Potential students include Administrators and Implementers.




Mobile device operating systems, such as iOS and Android Network architecture and terminology


Length: 3.0 days (24 hours)


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