The ProxySG 6.6 Diagnostics and Troubleshooting course provides a structured approach to diagnosing and solving common troubleshooting issues related to ProxySG deployments. The course will emphasize hands-on experience, with extensive opportunities to build competency in the use of the powerful diagnostic tools available on the ProxySG.


* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

By the completion of this course, you will be able to:
Describe the troubleshooting methodology as recommended by Symantec.
Diagnose and solve a variety of access and performance issues using tools such as sysinfo files, packet captures, and policy traces.

  • ProxySG Secure Web Gateway— Overview of Typical Troubleshooting Issues

  • Overview of common issues related to internal resources, external dependencies, SSL interception, and policy efficiency.
    Introduction to how to use sysinfo files to gain useful troubleshooting information.

  • Troubleshooting Issues Related to External Dependencies

  • Methods for diagnosing and solving authentication issues.
    Methods for diagnosing and solving DNS issues.

  • Troubleshooting SSL Interception Issues

  • Methods for diagnosing and solving issues related to SSL interception.

  • Troubleshooting Performance Issues Related to Policy Efficiency

  • Methods for optimizing performance through tips for creating more efficient policies.


The ProxySG 6.6 Diagnostics and Troubleshooting course is intended for students who wish to gain familiarity with ProxySG troubleshooting techniques and tools.




This course assumes that students have completed the ProxySG 6.6 Administration course.


Length: 1.0 day (8 hours)


Not Your Location? Change

Course Schedule:

To request a custom delivery, please chat with an expert.