Connect with your employees, customers, and partners using Experience Cloud Sites. In this 1-day class, you’ll discover how to build a branded space where you can share information and collaborate with people who are key to your organization. Our Salesforce experts will walk you through how to enable Digital Experiences in your organization, create sites for partners and customers, and measure and drive audience participation. This class also provides an overview of the Salesforce Experience Cloud Consultant certification exam objectives to help support you on your journey toward earning your credential.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

Enable Digital Experiences in your organization.
Describe the capabilities of sites and how they work.
Create a new Experience Cloud Site for partner sales.
Create an Experience Cloud Site for self-service support.
Measure a site’s success using dashboards.
Keep the site active and engaged with native tools.

1

  • Exam Overview

  • Review Exam Topics
    Review Exam Logistics
2

  • Digital Experiences

  • Get to Know Experiences
    Understand How Sites Work
    Implement Digital Experiences
    Understand Deployment Types
    Build Partner Sites
    Leverage Experience Builder Templates to Quickly Build Sites
3

  • Security and Customization

  • Understand Site Limits, Licensing, and Users
    Create and Customize Your Sites with Experience Builder
    Enable Experience Cloud for Mobile
    Serve International Audiences with Multilingual Sites
4

  • Self-Service Sites

  • Understand Self-Service/Public Site Functionality
    Go Further with Experience Builder
    Classify Articles, Questions, and Ideas with Data Categories and Knowledge
    Build a Site Using the Customer Service Template
    Add CMS Content to Your Site
    Build Responsive Sites with Experience Builder Templates
5

  • Success Metrics

  • Measure Success
    Install Dashboards and Insights from the AppExchange
6

  • Site Engagement

  • Drive Engagement
    Moderate Sites
    Recognize and Reward Member Participation with Reputation
    Highlight Topic Experts with Knowledgeable People

Audience

This class is designed for experienced administrators who are responsible for setting up, configuring, and managing Experience Cloud Sites in their organization. As a Salesforce Administrator, you should have a solid understanding of Salesforce functionality and concepts, and at least 6 months of experience using Salesforce.

Language

English

Prerequisites

You should have a solid understanding of Salesforce functionality and concepts, and at least six months� experience using Salesforce.

$900

Length: 1.0 day (8 hours)

Level:

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