This course begins your journey toward the ITIL Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services. Armed with this knowledge and skill set, you will be confident in running those IT-enabled services, teams and workflows successfully. The associated certification exam voucher is included with this course.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

The course includes core concepts describing how different types of work (value streams) are built, tested and delivered "end-to-end" from beginning to end and with continual iterations and feedback loops. There is also focus on areas such as testing, knowledge, customer and employee feedback, new technologies, supplier sourcing, and ways of managing work. During this course, you will:

- Understand how to plan and build a service value stream to create, deliver and support services
- Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
- Know how to create, deliver and support services
- Understand how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools
- Understand service performance, service quality and improvement methods.

1

  • Plan and build service value streams

  • Understand the concepts and challenges relating to the following across the service value system
    Understand how to use a 'shift left' approach
    Know how to plan and manage resources in the service value system
    Understand the use and value of information and technology across the service value system
2

  • ITIL Practices Contributing to the Creation Delivery and Support of Services

  • Know how to use a value stream to design, develop and transition new services
    Know how the following ITIL practices contribute to a value stream for a new service
    Know how to use a value stream to provide user support
    Know how the following ITIL practices contribute to a value stream for user support
3

  • How to create delivery and support services

  • Know how to co-ordinate, prioritize and structure work and activities to create deliver and support services, including understand the use and value of the following across the service value system
    ITIL is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.

Audience

Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification. Ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL 4 CDS Qualification would most likely suit the following delegates: Individuals continuing their journey in service management ITSM managers and aspiring ITSM managers ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.

Language

English

Prerequisites

Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.

Course Info

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Cost: $ 2,385

Length: 3.0 days (24 hours)

Level:

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17
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