This five-day, hands-on training course provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere 7.x environment. This workshop increases your skill and competence in using the command-line interface, VMware vSphere Client, log files, and other tools to analyze and solve problems


* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

By the end of the course, you should be able to meet the following objectives:
Introduce troubleshooting principles and procedures
Practice Linux commands that aid in the troubleshooting process
Use command-line interfaces, log files, and the vSphere Client to diagnose and resolve problems in the vSphere environment
Explain the purpose of key vSphere log files
Identify networking problems based on reported symptoms, validate and troubleshoot the reported problem, identify the root cause and implement the appropriate resolution
Analyze storage failure scenarios using a logical troubleshooting methodology, identify the root cause, and apply the appropriate resolution to resolve the problem
Troubleshoot vSphere cluster failure scenarios and analyze possible causes
Diagnose common VMware vSphere High Availability problems and provide solutions
Identify and validate VMware ESXi host and VMware vCenter Server problems, analyze failure scenarios, and select the correct resolution
Troubleshoot virtual machine problems, including migration problems, snapshot problems, and connection problems
Troubleshoot performance problems with vSphere components

  • Course Introduction

  • Introductions and course logistics
    Course objectives

  • Introduction to Troubleshooting

  • Define the scope of troubleshooting
    Use a structured approach to solve configuration and operational problems
    Apply a troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency

  • Troubleshooting Tools

  • Use command-line tools (such as Linux commands, vSphere CLI, ESXCLI) to identify and troubleshoot vSphere problems
    Identify important vSphere log files and interpret the log file contents

  • Troubleshooting Virtual Networking

  • Analyze and resolve standard switch and distributed switch problems
    Analyze virtual machine connectivity problems and fix them
    Examine common management network connectivity problems and restore configurations

  • Troubleshooting Storage

  • Troubleshoot and resolve storage (iSCSI, NFS, and VMware vSphere VMFS) connectivity and configuration problems
    Analyze and resolve common VM snapshot problems
    Identify multipathing-related problems, including common causes of permanent device loss (PDL) and all paths down (APD) events and resolve these problems

  • Troubleshooting vSphere Clusters

  • Identify and recover from problems related to vSphere HA
    Analyze and resolve VMware vSphere vMotion configuration and operational problems
    Analyze and resolve common VMware vSphere Distributed Resource Scheduler problems

  • Troubleshooting Virtual Machines

  • Identify possible causes and resolve virtual machine power-on problems
    Troubleshoot virtual machine connection state problems
    Resolve problems seen during VMware Tools installations

  • Troubleshooting vCenter Server and ESXi

  • Analyze and fix problems with vCenter Server services
    Analyze and fix vCenter Server database problems
    Examine ESXi host and vCenter Server failure scenarios and resolve the problems


This course is ideal for System administrators and System integrators.




While there are no prerequisites for this course, please ensure you have the right level of experience to be successful in this training.


Length: 5.0 days (40 hours)


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