This course helps you prepare for advanced-level roles focused on implementation and operation of Cisco collaboration solutions. You will gain the knowledge and skills needed to implement and deploy core collaboration and networking technologies, including infrastructure and design, protocols, codecs, and endpoints, Cisco Internetwork Operating System (IOS) XE gateway and media resources, call control, Quality of Service (QoS), and additional Cisco collaboration applications. This course helps prepare you to take the exam: 350-801 Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) to earn Cisco Certified Specialist - Collaboration Core certification and satisfy the core requirement for both CCNP or CCIE Collaboration certifications. This course additionally helps prepare you for the 300-435 Automating Cisco Enterprise Solutions (ENAUTO) certification exam.


* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

After taking this course, you should be able to:
- Describe the Cisco Collaboration solutions architecture
- Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H323, Media Gateway Control Protocol (MGCP), and Skinny Client Control Protocol (SCCP)
- Integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronization and user authentication
- Implement Cisco Unified Communications Manager provisioning features
- Describe the different codecs and how they are used to transform analogue voice into digital streams
- Describe a dial plan, and explain call routing in Cisco Unified Communications Manager
- Implement Public Switched Telephone Network (PSTN) access using MGCP gateways
- Implement a Cisco gateway for PSTN access
- Configure calling privileges in Cisco Unified Communications Manager
- Implement toll fraud prevention
- Implement globalized call routing within a Cisco Unified Communications Manager cluster
- Implement and troubleshoot media resources in Cisco Unified Communications Manager
- Describe Cisco Instant Messaging and Presence, including call flows and protocols
- Describe and configure endpoints and commonly required features
- Configure and troubleshoot Cisco Unity Connection integration
- Configure and troubleshoot Cisco Unity Connection call handlers
- Describe how Mobile Remote Access (MRA) is used to allow endpoints to work from outside the company
- Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic
- Define QoS and its models
- Implement classification and marking
- Configure classification and marking options on Cisco Catalyst switches

  • Course Outlines

  • Describing the Cisco Collaboration Solutions Architecture
    Exploring Call Signaling over IP Networks
    Integrating Cisco Unified Communications Manager LDAP
    Implementing Cisco Unified Communications Manager Provisioning Features
    Exploring Codecs
    Describing Dial Plans and Endpoint Addressing
    Implementing MGCP Gateways
    Implementing Voice Gateways
    Configuring Calling Privileges in Cisco Unified Communications Manager
    Implementing Toll Fraud Prevention
    Implementing Globalized Call Routing
    Implementing and Troubleshooting Media Resources in Cisco Unified Communications Manager
    Describing Cisco Instant Messaging and Presence
    Enabling Cisco Jabber®
    Configuring Cisco Unity Connection Integration
    Configuring Cisco Unity Connection Call Handlers
    Describing Collaboration Edge Architecture
    Analyzing Quality Issues in Converged Networks
    Defining QoS and QoS Models
    Implementing Classification and Marking
    Configuring Classification and Marking on Cisco Catalyst Switches


Students preparing to take the CCNP Collaboration certification will benefot from this course, including Network administrators, Network engineers, and Systems engineers.




It is recommended, but not required, to have the following skills and knowledge before attending this course: - Working knowledge of fundamental terms of computer networking, including LANs, WANs, switching, and routing - Basics of digital interfaces, public switched telephone networks (PSTNs), and voice over IP (VoIP) - Fundamental knowledge of converged voice and data networks and Cisco Unified Communications Manager deployment

Length: 180.0 days (40 hours)


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