Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. You will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end-user issues appropriately This course may earn a Credly Badge.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

You will learn:

How to support end-users connecting to Citrix Virtual Apps and Desktops through Citrix Workspace App.
How to use Citrix Director to gather information and interact with user sessions.
A methodology to approach user-related issues to minimize time to resolution.
An understanding of the Citrix Virtual Apps and Desktops solution and the role of the components.

1

  • Fundamental Architecture for the Help Desk Role

  • Citrix Site Infrastructure and Deployment Models
    The Help Desk Role in the Fundamental Architecture
    Problem Resolution Methodology
2

  • Citrix Director and its role in Help Desk Support

  • Citrix Director Role and Purpose
    Access to Director for Help Desk Administrators
    Common Director Monitoring Tasks
    Common Help Desk AdministratorTroubleshooting Tasks
3

  • Providing and Troubleshooting End User Access

  • End User Access Overview
    Components between end users and published resources on VDAs
    User Experience
    Support End User Access
4

  • Citrix Workspace App

  • Workspace App Types
    Deploying Citrix Workspace app
    Pass though Authentication
    Supporting Citrix Workspace App
5

  • User Sessions

  • FlexCast Architecture
    User Sessions
    App and Desktop Launch Process
    User Profiles
    HDX Technologies
6

  • Printing

  • Introduction to Printing
    Printing Components Overview
    Supporting Printing

Audience

Built for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve issues.

Language

English

Prerequisites

This course requires little to no previous experience with Citrix Virtual Apps and Desktops.

$2,000

Length: 2.0 days (16 hours)

Level:

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