In this course, students will acquire the essential skills and information you will need to install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on PCs, digital devices, and operating systems.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

Identify the operational procedures that should be followed by professional PC technicians.Identify the hardware components of personal computers and mobile digital devices. Ready for certification exam.

1

  • Hardware Fundamentals

  • Personal Computer Components
    Storage Devices
    Mobile Digital Devices
    Connection Interfaces
2

  • Managing System Components

  • Identify Motherboard Components and Features
    Install and Configure CPUs and Cooling Systems
    Install Power Supplies
    Troubleshoot System Components
3

  • Managing Data Storage

  • Identify RAM Types and Features
    Troubleshoot RAM Issues
    Install and Configure Storage Devices
    Configure the System Firmware
    Troubleshoot Hard Drives and RAID Arrays
4

  • Supporting Display Devices

  • Install Display Devices
    Configure Display Devices
    Troubleshoot Video and Display Devices
5

  • Installing & Configuring Peripheral Components

  • Install and Configure Input Devices
    Install and Configure Output Devices
    Install and Configure Input/Output Devices
    Install and Configure Expansion Cards
6

  • Customized Client Environments

  • Types of Common Business Clients
    Custom Client Environments
7

  • Supporting Printers & Multifunction Devices

  • Printer and Multifunction Technologies
    Install and Configure Printers
    Maintain Printers
    Troubleshoot Printers
8

  • Networking Technologies

  • TCP/IP Properties and Characteristics
    TCP/IP
    Internet Connections
    Ports and Protocols
    Networking Tools
9

  • Installing & Configuring Networking Capabilities

  • Configure Basic Windows Networking
    Configure Network Perimeters
    Using Windows Networking Features
    Install and Configure SOHO Networks
    Install and Configure Exterior Laptop Components
    Install and Configure Interior Laptop Components
10

  • Supporting Mobile Digital Devices

  • Other Mobile Devices
    Mobile Device Accessories and Ports
    Mobile Device Connectivity
    Mobile Device Synchronization
    Troubleshoot Mobile Device Hardware
11

  • Operating System Fundamentals

  • PC and Mobile Operating Systems
    PC Operating System Tools and Utilities
    Implement Client-Side Virtualization
12

  • Installing & Configuring Microsoft Windows

  • Install Microsoft Windows
    Use Microsoft Windows
    Configure Microsoft Windows
    Upgrade Microsoft Windows
13

  • Optimizing & Maintaining Microsoft Windows

  • Optimize Microsoft Windows
    Back Up and Restore System Data
    Perform Disk Maintenance
    Update Software
14

  • Working With Other Operating Systems

  • The OS X Operating System
    The Linux Operating System
15

  • Networking & Security Fundamentals

  • Network Types
    Network Components
    Common Network Services
    Cloud Concepts
16

  • Security Threats, Vulnerabilities, & Controls

  • Security Fundamentals
    Common Security Threats and Vulnerabilities
    General Security Controls
    Mobile Security Controls
    Data Destruction and Disposal Methods
17

  • Implementing Security Controls

  • Secure Operating Systems
    Secure Workstations
    Secure SOHO Networks
    Secure Mobile Devices
18

  • Troubleshooting System-Wide Issues

  • Troubleshoot PC Operating Systems
    Troubleshoot Mobile Device Operating Systems and Applications
    Troubleshoot Wired and Wireless Networks
    Troubleshoot Common Security Issues
19

  • Safety & Operational Procedures Review / Exam

  • Basic Maintenance Tools and Techniques
    Personal and Electrical Safety
    Environmental Safety and Materials Handling
    Professionalism and Communication
    Organizational Policies and Procedures
    Troubleshooting Theory

Audience

Individuals interested in obtaining a job as an entry level IT technician

Language

English

Prerequisites

There are no stated prerequisites for this course. Please check with your representative for details.

$3,302

Length: 10.0 days (80 hours)

Level:

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