To be successful in the workplace, you must be able to effectively communicate and cooperate with coworkers and external people.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

In this course, you will use a variety of methods to communicate effectively with people in many different roles in an organization. You will:
Interact productively with others in the workplace on a day-to-day basis.
Build positive relationships with diverse individuals.
Consider organizational communication systems.
Communicate with peers.
Communicate with supervisors.
Communicate with external people.
Communicate during conflict and change.

1

  • Interacting with Others

  • Topic A- Understand the Communication Process
    Topic B- Apply Core Communication Skills
    Topic C- Observe Nonverbal Communication
2

  • Building Positive Relationships

  • Topic A- Create Connection
    Topic B- Adapt Appropriately to Different Communication Styles
    Topic C- Accommodate Diversity
3

  • Considering Organizational Communication Systems

  • Topic A- Analyze Organizational Culture
    Topic B- Ensure Communication Flows Effectively
4

  • Communicating with Peers

  • Topic A- Interact Effectively with Peers
    Topic B- Work Productively in a Group
    Topic C- Engage in Productive Meetings
    Topic D- Lead a Team
5

  • Communicating with Supervisors

  • Topic A- Communicate with Different Supervisor Styles
    Topic B- Discuss Important Topics with Your Supervisor
6

  • Communicating with External People

  • Topic A- Interact Effectively with Customers
    Topic B- Work Productively with Vendors
7

  • Communicating During Conflict and Change

  • Topic A- Communicate Through Conflict
    Topic B- Communicate Through Change

Audience

The typical students of this course will be business professionals who want to enhance their communication skills to interact more effectively with superiors, colleagues, team members, customers, and vendors, and ultimately improve their overall job performance.

Language

English

Prerequisites

To ensure your success in this course, you should have some level of work experience in any of a variety of organizational settings.

$435

Length: 1.0 day (8 hours)

Level:

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Course Schedule:

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06
Dec
Wednesday
8:00 AM PT -
4:00 PM PT
Available
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27
Feb
Tuesday
9:00 AM ET -
5:00 PM ET
Available
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18
Apr
Thursday
9:00 AM ET -
5:00 PM ET
Available
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07
Jun
Friday
9:00 AM ET -
5:00 PM ET
Available
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