This two-day course builds your skills in resolving common issues that occur in a VMware Horizon environment. You engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by virtual desktop administrators and operators.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

By the end of the course, you should be able to meet the following objectives:
Implement a structured approach to troubleshooting
Resolve common issues that occur in a VMware Horizon environment
Troubleshoot issues with linked and instant clones
Configure the Windows client
Identify the correct log level for gathering logs
Optimize protocols for best end-user experience

1

  • Course Introduction

  • Introductions and course logistics
    Course objectives
2

  • Overview of Virtual Desktop Troubleshooting

  • Structured approach to troubleshooting configuration and operational problems
    Applying troubleshooting methods
    Documenting the steps to resolving the problem
3

  • Command-Line Tools and Backup Options

  • Using command-line tools
    Backing-up and restoring VMware Horizon databases
4

  • Troubleshooting Horizon Linked Clone Desktops

  • Describe the components that make up a VMware Horizon desktop
    Explain how the View Agent Direct-Connection plug-In is useful for diagnosing problems
    Highlight the best practice for optimizing a VMware Horizon desktop
    Troubleshoot common problems with VMware Horizon desktops
5

  • Troubleshooting Instant Clone

  • Discuss how instant clones are created
    Discuss what gets logged when an instant clone is created
    Discuss the keywords to look for in the logs when troubleshooting instant clones
    Discuss how to troubleshoot problems with instant clones
6

  • Windows Client

  • Correctly configure the Windows Client
    Identify the correct log level for gathering logs
    Enable the required SSL configuration level for the environment
7

  • Ports and Protocols

  • Discuss the key ports on a Horizon Environment
    Discuss protocols used in the Horizon Environment
    Understand the benefit of optimizing Blast
    Become familiar with the optimization features for Blast
    Implement GPO changes for Blast
    Become familiar with the causes for Black Screens
    Discuss how to troubleshoot Black Screen problems
    Identify problems encountered when applying GPOs
    Discuss how to troubleshoot GPO-related problems

Audience

Experienced system operators, administrators, and integrators responsible for managing and maintaining VMware Horizon solutions will benefit from this course.

Language

English

Prerequisites

This course also requires knowledge of the following: Using VMware vSphere Web Client to view the state of virtual machines, datastores, and networks Opening a virtual machine console on VMware vCenter Server and accessing the guest operating system Configuring Active Directory services, including DNS, DHCP, and time synchronization Restricting user activities by implementing Group Policy objects Configuring Windows systems to enable Remote Desktop Connections Building an ODBC connection to an SQL Server database

$1,850

Length: 2.0 days (16 hours)

Level:

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