Cisco Implementing Cisco Advanced Call Control and Mobility Services v.1.0 (CLACCM)

Prerequisites

Before taking this course, you should have the following knowledge and skills: - Internet web browser usability knowledge and general computer usage - Basic understanding of networking technologies - Basic understanding of voice and video - Describe the different codecs and how they are used to transform analogue voice into digital streams - Knowledge of Cisco Internetworking Operation System (Cisco IOS XE) command line - Describe the Cisco Collaboration solutions architecture - Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premises deployment model - Configure and modify required parameters in Cisco Unified CM including service activation, enterprise parameters, CM groups, time settings, and device pool - Deploy and troubleshoot IP phones via manual configuration within Cisco Unified CM - Describe and configure endpoints and commonly required features - Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H.323, Media Gateway Control Protocol (MGCP), and Skinny Call Control Protocol (SCCP) - Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic - Define Quality of Service (QoS) and its models - Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup - Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP]) - Describe a dial plan and explain call routing in Cisco Unified Communications Manager - Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transformations, SIP Trunks, and SIP Route Patterns - Implement basic globalized call routing within a Cisco Unified Communications Manager cluster - Configure calling privileges in Cisco Unified Communications Manager - Implement toll fraud prevention - Implement common endpoint features including call park, softkeys, shared lines, and pickup groups - Implement Public Switched Telephone Network (PSTN) access using Media Gateway Control Protocol (MGCP) gateways - Implement a Cisco gateway for PSTN access - Deploy a simple SIP dial plan on a Cisco Interrupt Service Routine (ISR) gateway to enable access to the PSTN network - Implement and troubleshoot media resources in Cisco Unified Communications Manager - Manage Cisco Unified CM access to media resources available within Cisco Unified CM and Cisco ISR gateways - Describe tools for reporting and maintenance including Unified Reports, Real Time Monitoring Tool (RTMT), Distributed Resource Scheduler (DRS), and Call Detail Records (CDRs) within Cisco Unified CM