In this course, you will learn how to use Cisco Unified Communications Manager features to consolidate your communications infrastructure into a scalable, portable, and secure collaboration solution. This course prepares you for the 300-815 Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) concentration exam and CCNP-Collaboration certification.

starstarstarstarstar

* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

After taking this course, you should be able to:
- Analyze and troubleshoot SIP, H.323, and media protocols
- Implement time-of-day routing, call park, call pickup, and meet-me conferences in Cisco Unified Communications Manager
- Implement call coverage in Cisco Unified Communications Manager
- Configure and troubleshoot Cisco Unified Communications Manager Device Mobility
- Configure and troubleshoot Cisco Unified Communications Manager Extension Mobility
- Configure and troubleshoot Cisco Unified Communications Manager Unified Mobility
- Implement Cisco Unified Communications Manager Express for SIP phones
- Implement globalized call routing within and between Cisco Unified Communications Manager clusters
- Implement Media Gateway Control Protocol (MGCP) fallback and Survivable Remote Site Telephony (SRST) in Cisco Unified Communications Manager and in Cisco IOS XE gateways
- Implement Call Admission Control and Automated Alternate Routing (AAR) in Cisco Unified Communications Manager
- Implement URI calling in Cisco Unified Communications Manager for calls within a cluster and between clusters
- Troubleshoot multisite Cisco Unified Communications Manager deployments
- Implement Intercluster Lookup Service (ILS) between Cisco Unified Communications Manager clusters and enable General Data Protection Regulation (GDPR)
- Configure and troubleshoot Cisco Unified Border Element

1
  • Course Outline

  • Analyzing and Troubleshooting Signaling and Media Protocols
    Implementing Cisco Unified Communications Manager Supplemental Services
    Implementing Call Coverage in Cisco Unified Communications Manager
    Configuring and Troubleshooting Cisco Unified Communications Manager Device Mobility
    Configuring and Troubleshooting Cisco Unified Communications Manager Extension Mobility
    Configuring and Troubleshooting Cisco Unified CM Unified Mobility
    Implementing Cisco Unified Communications Manager Express
    Implementing Globalized Call Routing
    Implementing Remote Site Survivability
    Implementing Call Admission Control in Cisco Unified Communications Manager
    Implementing URI Calling in Cisco Unified Communications Manager
    Troubleshooting Multisite Cisco Unified Communications Manager Deployments
    Examining Global Dial Plan Replication
    Configuring and Troubleshooting Cisco Unified Border Element

2
  • Lab outline

  • Analyze SIP, H.323, and Media Protocols
    Troubleshoot SIP and Media Protocols
    Implement Cisco Unified Communications Manager Supplemental Services
    Implement Call Hunting and Call Queueing in Cisco Unified Communications Manager
    Configure Device Mobility
    Troubleshoot Cisco Unified Communications Manager Device Mobility
    Configure Cisco Unified Communications Manager Extension Mobility
    Troubleshoot Cisco Unified Communications Manager Extension Mobility
    Configure Cisco Unified Mobility
    Troubleshoot Cisco Unified Mobility
    Implement Endpoints in Cisco Unified Communications Manager Express
    Implement Endpoint Addressing and Call Routing in Cisco Unified Communications Manager Express
    Implement Calling Privileges in Cisco Unified Communications Manager Express
    Implement Hunt Groups, Call Park, and Paging in Cisco United Communications Manager Express
    Implement Globalized Call Routing
    Implement TEHO, PSTN Backup, and CoS in a Globalized Call-Routing Deployment
    Implement MGCP Fallback and Survivable Remote Site Telephony
    Implement Call Admission Control
    Implement a URI-Based Dial Plan for Multisite Deployments
    Troubleshoot Globalized Call Routing
    Troubleshoot Call Admission Control
    Implement Global Dial Plan Replication
    Implement Cisco Unified Border Element
    Troubleshoot Cisco Unified Border Element

Audience

This course is designed for Collaboration engineers and administration professionals in job roles such as Network administrator, Network architect, Network designer, Network engineer, and Network manager.

Language

English

Prerequisites

Before taking this course, you should have the following knowledge and skills: - Internet web browser usability knowledge and general computer usage - Basic understanding of networking technologies - Basic understanding of voice and video - Describe the different codecs and how they are used to transform analogue voice into digital streams - Knowledge of Cisco Internetworking Operation System (Cisco IOS XE) command line - Describe the Cisco Collaboration solutions architecture - Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premises deployment model - Configure and modify required parameters in Cisco Unified CM including service activation, enterprise parameters, CM groups, time settings, and device pool - Deploy and troubleshoot IP phones via manual configuration within Cisco Unified CM - Describe and configure endpoints and commonly required features - Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H.323, Media Gateway Control Protocol (MGCP), and Skinny Call Control Protocol (SCCP) - Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic - Define Quality of Service (QoS) and its models - Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup - Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP]) - Describe a dial plan and explain call routing in Cisco Unified Communications Manager - Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transformations, SIP Trunks, and SIP Route Patterns - Implement basic globalized call routing within a Cisco Unified Communications Manager cluster - Configure calling privileges in Cisco Unified Communications Manager - Implement toll fraud prevention - Implement common endpoint features including call park, softkeys, shared lines, and pickup groups - Implement Public Switched Telephone Network (PSTN) access using Media Gateway Control Protocol (MGCP) gateways - Implement a Cisco gateway for PSTN access - Deploy a simple SIP dial plan on a Cisco Interrupt Service Routine (ISR) gateway to enable access to the PSTN network - Implement and troubleshoot media resources in Cisco Unified Communications Manager - Manage Cisco Unified CM access to media resources available within Cisco Unified CM and Cisco ISR gateways - Describe tools for reporting and maintenance including Unified Reports, Real Time Monitoring Tool (RTMT), Distributed Resource Scheduler (DRS), and Call Detail Records (CDRs) within Cisco Unified CM

$4,295

Length: 5.0 days (40 hours)

Level:

Not Your Location? Change

Course Schedule:

Schedule select
08
Jan
Monday
10:00 AM ET -
6:00 PM ET
Filling Fast
Available
Loading...