An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

Recognize the impact of conflict in the workplace by identifying your personal reaction and developing a healthy attitude toward conflict.
Analyze conflict by assessing the situation and identifying the source of the conflict.
Utilize effective communication techniques to manage conflict in a proactive manner.
Resolve conflict by evaluating approaches, and determining and implementing an action plan with the best solution.

1
  • Recognizing the Impact of Conflict

  • Identify Your Personal Reaction to Conflict
    Develop a Healthy Attitude Toward Conflict

2
  • Analyzing Conflict

  • Assess the Situation
    Identify the Source of the Conflict

3
  • Dealing with Conflict

  • Listen Actively
    Communicate Effectively
    Respond to Negative Tactics
    Avoid Conflict Escalation

4
  • Resolving Conflict

  • Evaluate Approaches to Conflict Resolution
    Determine the Best Solution
    Implement an Action Plan

Audience

This course is intended for any business professional who encounters conflict in the workplace.

Language

English

Prerequisites

There are no rerequisites for this course.

$435

Length: 1.0 day (8 hours)

Level:

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Course Schedule:

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04
Dec
Monday
9:00 AM ET -
5:00 PM ET
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06
Mar
Wednesday
9:00 AM ET -
5:00 PM ET
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04
Jun
Tuesday
9:00 AM ET -
5:00 PM ET
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