This three-day, hands-on training provides you with the advanced knowledge, skills, and abilities to troubleshoot VMware Horizon 8 infrastructure. This workshop teaches the required skill and competence for troubleshooting VMware Horizon Connection Server, VMware Unified Access Gateway, protocols, connections, and certificates.


* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

By the end of the course, you should be able to meet the following objectives:
Discuss Horizon Connection Server advanced configurations
List troubleshooting techniques for Horizon Connection Server common issues
Interpret Horizon 8 Connection Server logs
Identify Unified Access Gateway configuration and certificate issues
List troubleshooting steps for Unified Access Gateway common issues
Describe BLAST configuration verification using logs and settings
Describe BLAST optimization recommendations for different use cases
Describe Horizon 8 Connections and how to troubleshoot related issues
Describe Horizon 8 certificates
List troubleshooting steps for common issues with Horizon 8 certificates
Leverage Horizon infrastructure troubleshooting steps to resolve issues

  • Course Introduction

  • Introduction and course logistics
    Course objectives

  • Horizon Connection Server Troubleshooting

  • Discuss Horizon Connection Server general troubleshooting techniques
    Identity Horizon Connection Server common issues through logs
    Describe AD LDS replication
    Discuss Horizon Connection Server replication common issues
    Review and Interpret Horizon Connection Server logs
    Compare successful and unsuccessful logs from everyday infrastructure administration tasks

  • Unified Access Gateway Troubleshooting

  • List and identify common Unified Access Gateway deployment issues
    Monitor the Unified Access Gateway deployment to identify health and issues
    Identify and troubleshoot Unified Access Gateway certificate issues
    Monitor, test, and troubleshoot network problems
    Discuss general Unified Access Gateway troubleshooting processes

  • BLAST Configuration Verification

  • Discuss BLAST Codecs and Encoder Switch settings.
    Describe how to verify BLAST configuration using logs and settings

  • BLAST Optimization

  • List general BLAST optimization recommendations
    Summarize BLAST tuning recommendations that apply to WAN connections
    Summarize BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use cases
    Describe recommended tuning options to increase display protocol quality for all use cases and applications.

  • VMware Horizon Connections Troubleshooting

  • Explain Horizon connections
    Describe the role of Primary and Secondary protocols in Horizon connections
    Describe HTML client access connections
    Describe Horizon connections load balancing
    Describe timeout settings, supported health monitoring string, and suitable load balancer persistence values
    Identify troubleshooting steps for failing Horizon load balancer connections
    List troubleshooting steps for Horizon connections

  • VMware Horizon Certificates Troubleshooting

  • List Horizon certificate functions
    Describe Horizon certificates scenarios.
    Discuss potential challenges related to certificates in Horizon
    Describe the troubleshooting approach to Horizon certificate issues

  • VMware Horizon Challenge Lab

  • Leverage Horizon infrastructure troubleshooting steps to resolve issue


This course is ideal for System administrators and System integrators.




While there are no prerequisites for this course, please ensure you have the right level of experience to be successful in this training.


Length: 3.0 days (24 hours)


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