Explore architectural concepts and the big picture thinking of how to integrate on the Salesforce Platform. In this 3-day class, our Salesforce integration experts will demonstrate how to build solutions that provide a single view of your customers. You’ll learn about integration capabilities and the considerations that should be made when architecting an integration solution. Through a combination of demos, discussions, and hands-on exercises, you’ll design and build secure, scalable, and high-performing integration solutions that seamlessly surface the information that matters most


* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

When you complete this course, you will be able to:
Identify integration requirements by asking relevant integration questions to business stakeholders.
Recommend appropriate integration patterns (Remote Process Invocation — Request and Reply, Remote Process Invocation — Fire and Forget, Batch Data Synchronization, Remote Call-In, and UI Update Based on Data Changes, Data Virtualization) to design integration solutions.
Recommend appropriate integration capabilities (SOAP, REST, bulk, streaming, Outbound Messaging, Callouts, and Salesforce Connect) to build integration solutions.

  • Integration Overview

  • Understand the Importance of Integration
    Explore Integration Architecture
    Explore the Meaning of Single View of the Customer
    Explore the Meaning of System Landscape
    Understand the Role of Enterprise Service Bus (ESB) and Extract Transform Load (ETL) in System Landscape

  • Integration Capabilities

  • Introduction to Salesforce APIs
    Create External Applications Using SOAP API
    Build Mobile Applications Using REST API
    Work with Large Data Volumes Using BULK API
    Build Event-Driven Applications Using Streaming API
    Build Event-Driven Applications Using Platform Events
    Build Event-Driven Applications Using Change Data Capture
    Send Data from Salesforce to External Applications Using Outbound Message
    Call External APIs Programmatically Using Callouts
    Integrate Data from an External Data Source Using Salesforce Connect
    Synchronize Data with Heroku Connect
    Call External APIs Declaratively Using External Services

  • Advanced Integration Discussions

  • Design Solutions for Performance
    Design Solutions for Scale
    Review Integration Regulatory Requirements
    Review Integration Best Practices

  • Case Study

  • Draw a System Landscape Diagram
    Evaluate Business Needs
    Translate Needs to Integration Requirements
    Design an Integration Solution
    Build an Integration Solution
    Maintain an Integration Solution


This class is designed for experienced administrators and platform developers as well as solution, enterprise, and technical architects responsible for designing or building integration solutions on the Salesforce Platform. It's also designed for project or program managers looking to understand the big picture of integration in order to better manage their projects and programs. Ideally, you hold the Salesforce Administrator, Salesforce App Builder, or Salesforce Platform Developer I credential and/or are knowledgeable about standard and custom objects; how to work with flows and Process Builder; how to navigate Salesforce, Lightning Components, and Schema Builder; and Apex basics such as creating a Class and Anonymous Blocks. This class is recommended for anyone looking to earn their Salesforce Certified Integration Designer credential.




While there are no prerequisites for this course, please ensure you have the right level of experience to be successful in this training.


Length: 3.0 days (24 hours)


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