It was once believed that intelligence was the metric that would determine a person's success in the workplace. Intelligence matters because it contributes to your ability to do your job. But intelligence is not the best indicator of whether or not you'll succeed. Your ability to understand and manage your own emotions, and get along well with others, has at least as much impact on your performance and effectiveness as intelligence. In this course, you'll explore strategies to increase your awareness of your emotions, develop your ability to manage your emotions, and improve your social skills.
* Actual course outline may vary depending on offering center. Contact your sales representative for more information.
In this course, you will explore the concept of emotional intelligence.
Identify the components of emotional intelligence and recognize how emotional intelligence benefits organizations.
Assess and develop your personal emotional intelligence competencies.
Assess and develop your social emotional intelligence competencies.
Practice emotional intelligence in common workplace scenarios.