This course will prepare you to configure the most important business processes in SAP S/4HANA Service. The configuration for both and on-site service process and an in-house repair process is explained. Service contract configuration is also a topic. The integration with Controlling, the Cross-Application Time Sheet (CATS) and integration with Logistics in SAP S/4HANA is also discussed.


* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

This course will prepare you to:
Configure organizational structure elements and service products for SAP S/4HANA Service
Perform general configuration of service processes in SAP S/4HANA Service
Configure an on-site service process in SAP S/4HANA Service
Configure an in-house repair process in SAP S/4HANA Service
Configure service contracts in SAP S/4HANA Service

  • Service Processing in SAP S/4HANA - Overview and Process Steps

  • Executing a Service Process in SAP S/4HANA

  • Configuring Organizational Structure Elements and Service Products

  • Configuring Organizational Structure Elements for SAP S/4HANA Service
    Configuring Service Products

  • General Configuration of Service Processes

  • Configuring a Transaction Type
    Configuring an Item Category
    Configuring Item Category Determination
    Copying Control for Business Transactions
    Configuring the Integration with Controlling
    Configuring the Integration with the Cross-Application Time Sheet (CATS)
    Configuring Pricing for Service Transactions
    Other Basic Settings for Business Transactions

  • Configuring an On-site Service Process

  • Settings for Service Requests
    Settings for Service Order Quotations and Service Orders
    Settings for Service Confirmations and Service Billing
    Test the New Configuration in the System

  • Configuring In-House Repair

  • In-House Repair Processing
    In-House Repair Customizing

  • Configuring Service Contracts

  • Configuring Service Contracts


This course is best for those whose job role could be Application Consultant, Business Process Owner / Team Lead / Power User, Help Desk/CoE Support, or Trainer.




S4700 SAP S/4HANA Service


Length: 3.0 days (24 hours)


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