Boise Patient Care Technician

Appreciate why first-rate customer service adds value to every organization
Understand how to determine what the customer wants and provide confidence in your product
Know how to deal with complaints and apply the four core skills for high quality service
Create value and play a part in profitability through performance and productivity
Enhance your company's market position by demonstrating what differentiates your company from the competition

Recognize the structure and function of the 11 body systems and their organs
Understand the medical language that is used to describe those systems
Analyze and understand medical terms by breaking down their word components
Appreciate the major diseases and conditions related to the human body
Apply your knowledge within the healthcare setting

Recognize the importance of infection control and safety compliance with diagnostic testing
Understand the responsibilities of teamwork and communication skills in the healthcare setting
Appreciate the role of the Phlebotomy Technician in patient care, preparation and venipuncture
Identify proper organization and utilization of specimen collection equipment and supplies
Gain an understanding of blood and non-blood collections, handling, transport and processing

Appreciate the role of electrocardiography in the healthcare setting
Understand the responsibilities of patient care and monitoring, safety and compliance
Gain an understanding of the use of appropriate electrocardiography equipment and supplies
Understand diagnostic cardiac testing to include electrocardiograms, Holter monitors and stress tests
Recognize arrhythmias and artifacts with appropriate responses required

Appreciate the role of patient care in the healthcare setting
Recognize the importance of safety and compliance
Understand the responsibilities of communication and professionalism
Gain an understanding of assistance with activities of daily living
Recognize the importance of special care, concerns and settings