In this course students will learn basic medical care, medical terminology, disease processes, anatomy & physiology, perform safety checks, understand EKG and perform phlebotomy procedures and understand professional medical communication.


* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

Upon completion of this program, you'll have met the training requirements to sit for the Certified Patient Care Technician (CPCT) exam which is sponsored by the National Healthcareer Association (NHA).

  • Customer Service Professional I

  • Appreciate why first-rate customer service adds value to every organization
    Understand how to determine what the customer wants and provide confidence in your product
    Know how to deal with complaints and apply the four core skills for high quality service
    Create value and play a part in profitability through performance and productivity
    Enhance your company's market position by demonstrating what differentiates your company from the competition

  • Introduction to Human Anatomy and Medical Terminology

  • Recognize the structure and function of the 11 body systems and their organs
    Understand the medical language that is used to describe those systems
    Analyze and understand medical terms by breaking down their word components
    Appreciate the major diseases and conditions related to the human body
    Apply your knowledge within the healthcare setting

  • Phlebotomy

  • Recognize the importance of infection control and safety compliance with diagnostic testing
    Understand the responsibilities of teamwork and communication skills in the healthcare setting
    Appreciate the role of the Phlebotomy Technician in patient care, preparation and venipuncture
    Identify proper organization and utilization of specimen collection equipment and supplies
    Gain an understanding of blood and non-blood collections, handling, transport and processing

  • Electrocardiography

  • Appreciate the role of electrocardiography in the healthcare setting
    Understand the responsibilities of patient care and monitoring, safety and compliance
    Gain an understanding of the use of appropriate electrocardiography equipment and supplies
    Understand diagnostic cardiac testing to include electrocardiograms, Holter monitors and stress tests
    Recognize arrhythmias and artifacts with appropriate responses required

  • Fundamentals of Patient Care

  • Appreciate the role of patient care in the healthcare setting
    Recognize the importance of safety and compliance
    Understand the responsibilities of communication and professionalism
    Gain an understanding of assistance with activities of daily living
    Recognize the importance of special care, concerns and settings


This course is intended for individuals who want to enter the medical field as a certified Patient Care Technician




There are no stated prerequisites for this course. Please check with your representative for details.

Length: 115.0 days (20 hours)


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