In this course the student will learn to perform both clinical and administrative duties required in a medical facility.


* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

Upon completion the student will have the knowledge to achieve certifications in Clinical Medical Assistant (CCMA), Customer Service (CSC), Medical Administrative Assistant (CMAA).

  • Customer Service Professional I

  • Appreciate why first-rate customer service adds value to every organization
    Understand how to determine what the customer wants and provide confidence in your product
    Know how to deal with complaints and apply the four core skills for high quality service
    Create value and play a part in profitability through performance and productivity
    Enhance your company's market position by demonstrating what differentiates your company from the competition

  • Introduction to Human Anatomy and Medical Terminology

  • Recognize the structure and function of the 11 body systems and their organs
    Understand the medical language that is used to describe those systems
    Analyze and understand medical terms by breaking down their word components
    Appreciate the major diseases and conditions related to the human body
    Apply your knowledge within the healthcare setting

  • Medical Office Procedures and Administration

  • Follow HIPAA & HITECH Compliance Laws
    Understand the different kinds of insurances and plans
    Perform Medical Front Office Procedures
    Schedule Patients
    Provide Patient Education

  • Clinical Medical Assisting

  • Understand basic human anatomy and utilize medical terminology and responsible communication in the healthcare facility
    Comply with HIPAA/HITECH, OSHA, CMS and other healthcare regulations and laws as they apply to patient information
    Comprehend the use of Diagnosis and Procedure codes and employ Electronic Health Records and related Practice Management
    Recognize the importance of infection control and environmental safety in general, specialty and surgical practices
    Gain an understanding of the laboratory, specimen collection techniques, cardiopulmonary testing, pharmacology and medication administration


This course is intended for individuals who want to enter the medical field as a certified Medical Assistant.




There are no stated prerequisites for this course. Please check with your representative for details.

Length: 135.0 days (80 hours)


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