In this course the student will learn the preparation of distributing accurate prescription medication and the delivery of exceptional customer care. Students will participate in a 160 hour Externship Experience at a pharmacy.


* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

Upon completion of this program, students will have met the requirements to sit for the Certified Pharmacy Technician Certification (CPHT) and Customer Service Certified (CSC).

  • Customer Service Professional I

  • Appreciate why first-rate customer service adds value to every organization
    Understand how to determine what the customer wants and provide confidence in your product
    Know how to deal with complaints and apply the four core skills for high quality service
    Create value and play a part in profitability through performance and productivity
    Enhance your company's market position by demonstrating what differentiates your company from the competition

  • Introduction to Human Anatomy and Medical Terminology

  • Recognize the structure and function of the 11 body systems and their organs
    Understand the medical language that is used to describe those systems
    Analyze and understand medical terms by breaking down their word components
    Appreciate the major diseases and conditions related to the human body
    Apply your knowledge within the healthcare setting

  • Pharmacy Technician Principles and Practices ASHP

  • Comply with pharmacy laws, HIPAA/HITECH, CMS and other healthcare regulations
    Verify medication orders, calculate and measure dosage, and prepare and package medications
    Apply knowledge of pharmacology, documentation and inventory management in the pharmacy
    Adhere to patient-safety, medication-safety and effective infection control practices
    Demonstrate procedures required sterile, non-sterile and chemotherapy compounding

  • Pharmacy Technician Externship

  • Understand the importance of maintaining HIPAA and HI-Tech policies
    Demonstrate effective communication and patient empathy
    Maintain pharmacy inventory and understand different replenishment systems
    Understand the difference between prescription, behind the counter, and over the counter medications
    Understand the difference between discretional and non-discretional duties in the pharmacy setting
    Demonstrate computer systems and software used for prescription processing


This course is intended for individuals who want to enter the medical field as a certified Pharmacy Technician Professional.




There are no stated prerequisites for this course. Please check with your representative for details.

Length: 120.0 days (60 hours)


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