In this course the student will learn to perform a variety of clinical and administrative duties. This program covers a wide range of skills and objectives that expand beyond routine functions.


* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

Upon completion of this program, students will have met the requirements to sit for the Certified Clinical Medical Assistant (CCMA) exam, and the Certified Medical Administrative Assistant (CMAA) exam. Both sponsored by the National Health Career Association (NHA).

  • Customer Service Professional I

  • Appreciate why first-rate customer service adds value to every organization
    Understand how to determine what the customer wants and provide confidence in your product
    Know how to deal with complaints and apply the four core skills for high quality service
    Create value and play a part in profitability through performance and productivity
    Enhance your company's market position by demonstrating what differentiates your company from the competition

  • Introduction to Human Anatomy and Medical Terminology

  • Recognize the structure and function of the 11 body systems and their organs
    Understand the medical language that is used to describe those systems
    Analyze and understand medical terms by breaking down their word components
    Appreciate the major diseases and conditions related to the human body
    Apply your knowledge within the healthcare setting

  • Medical Office Procedures and Administration

  • Follow HIPAA & HITECH Compliance Laws
    Understand the different kinds of insurances and plans
    Perform Medical Front Office Procedures
    Schedule Patients
    Provide Patient Education

  • Clinical Medical Assisting

  • Understand basic human anatomy and utilize medical terminology and responsible communication in the healthcare facility
    Comply with HIPAA/HITECH, OSHA, CMS and other healthcare regulations and laws as they apply to patient information
    Comprehend the use of Diagnosis and Procedure codes and employ Electronic Health Records and related Practice Management
    Recognize the importance of infection control and environmental safety in general, specialty and surgical practices
    Gain an understanding of the laboratory, specimen collection techniques, cardiopulmonary testing, pharmacology and medication administration

  • Phlebotomy

  • Recognize the importance of infection control and safety compliance with diagnostic testing
    Understand the responsibilities of teamwork and communication skills in the healthcare setting
    Appreciate the role of the Phlebotomy Technician in patient care, preparation and venipuncture
    Identify proper organization and utilization of specimen collection equipment and supplies
    Gain an understanding of blood and non-blood collections, handling, transport and processing

  • Electrocardiography

  • Appreciate the role of electrocardiography in the healthcare setting
    Understand the responsibilities of patient care and monitoring, safety and compliance
    Gain an understanding of the use of appropriate electrocardiography equipment and supplies
    Understand diagnostic cardiac testing to include electrocardiograms, Holter monitors and stress tests
    Recognize arrhythmias and artifacts with appropriate responses required


This course is intended for individuals who want to enter the medical field as a certified Clinical Medical Professional.




There are no stated prerequisites for this course. Please check with your representative for details.

Length: 175.0 days (80 hours)


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