Administering Collaboration Environments (CLACE) is an instructor-led course presented by Skyline-ATS to system administrators and customers involved with the Cisco Unified Communications Manager and Cisco Unity Connection product's day-to-day operation. The CLACE course is the replacement for the CMA / UCA courses. CLACE is a lab-intensive course. The primary focus is learning by performing the configuration tasks. The amount of theory is limited to allow more time for discovery exercises. This course introduces you to the CUCM system, the necessary procedures for administering IP Phones and Users, understanding the Dial Plan, and implementing Features. The course also covers Jabber administration and Cisco Unity Connection administration features, options, and configuration settings. In


* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

Upon completing this course, the learner can meet these overall objectives:
Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) system and its environment
Configure CUCM to support IP Phones
Configure Cisco Unified Communications Manager and IM&Presence to support Cisco Jabber soft client.
Configure CUCM to route calls to internal and PSTN destinations
Configure User accounts and multi-level administration
Demonstrate the use of Self Care Portal functionality
Configure user features, including Hunt Groups, Call Pickup, and Call Park.
Define the capabilities of and demonstrate the Bulk Administration Tool
Define the SMART Licensing model for Cisco Unified Communications
Demonstrate the use of the Unified Reporting tool
Demonstrate the use of the Dialed Number Analyzer
Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
Describe the components that are required for user call processing by Cisco Unity Connection
Implement the various features and options that are available to users in Cisco Unity Connection
Explore Cisco Unity Connection version features and functions
Use the various applications, tools, and reports that are available in Cisco Unity Connection


The primary audience for this course is as follows: Administrator IT support personnel Helpdesk support staff The secondary audience for this course is as follows: Network Engineering Staff




There are no stated prerequisites for this course. Please check with your representative for details.


Length: 5.0 days (40 hours)


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