Start your prep for the ITIL 4 Foundation exam with ITIL 4 Foundation course. The ITIL 4 Foundation training covers exam objectives and helps you understand the key concepts of service management, how the ITIL guiding principles can help an organization, the four dimensions of service management, and much more. This course will teach you everything you need to pass the ITIL 4 Foundation exam and will consequently create great career opportunities. As an ITIL® Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery.


* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

The ITIL 4 Foundation exam assesses whether candidates understand the ITIL 4 service management framework. ITIL 4 Foundation exam objectives include the guiding principles of ITIL 4, the four dimensions of Service Management, key concepts from Lean, Agile, DevOps, and why these are important to deliver business value; and how ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes.

  • Introduction and overview

  • IT service management and ITIL

  • Key concepts of service management

  • Module A: Value and value co-creation
    Module B: Organizations, service providers, service consumers, and other stakeholders
    Module C: Products, services, and service relationships
    Module D: More about value, outcome, cost, and risk

  • Four dimensions of service management

  • Module A: Organizations and people
    Module B: Information and technology
    Module C: Partners and suppliers
    Module D: Value streams and processes

  • The ITIL service value system

  • Overview of the service value system
    Module A: Opportunity, demand, and value
    Module B: ITIL guiding principles
    Module C: Governance
    Module D: Service value chain
    Module E: Continual improvement

  • The service value chain

  • Module A: Introduction to the service value chain
    Module B: The purpose, inputs, and outputs of value chain activities
    Module C: Continual improvement

  • ITIL management practices

  • Module A: Introduction
    Module B: General management practices
    Module C: Service management practices
    Module D: Technical management practices


This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL 4 Foundation certification and who want to prepare for ITIL 4 Foundation exam.




There are no rerequisites for this course.

Length: 365.0 days ( hours)


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