Gain hands-on experience to pass the ITIL 4 exam with the ITIL4 Digital and IT Strategy course and lab. The course and lab cover the digital strategy certification exam objectives and elevates the debate of ITIL principles to a strategic level among corporate and aspiring executives. With the ITIL certification course, students will learn a disciplined and flexible strategy to handle service management difficulties as well as how to maximize the value of their digital property in this course. As an ITIL® Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery.


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Learning Objectives

ITIL 4 Strategist Direct, Plan, and Improve and ITIL 4 Leader Digital and IT Strategy are the two modules that make up ITIL Strategic Leader. The ITIL Strategic Leader certification is for those who work in IT leadership roles or who aspire to be leaders. You'll learn how to apply ITIL at a strategic level and how to use ITIL practices to develop a plan for your company. Those who complete both modules earn the ITIL SL accreditation.

  • Introduction

  • About this guide
    ITIL practices
    The digital and IT strategy context

  • Key concepts

  • Digital, information, operational, and communication technology
    Digital organization
    Digital business
    Digital transformation
    Products and services
    Tiers of strategy
    Business models
    Operating models
    Strategy and the service value system

  • What is the vision?

  • Digital disruption
    Deciding on a balanced strategic focus
    Positioning tools for digital organizations
    Creating a vision

  • Where are we now?

  • Environmental analysis
    Opportunity analysis
    Digital readiness assessment

  • Where do we want to be and how do we get there?

  • Strategy planning
    Strategic approaches for digital organizations
    Strategy discussion and approval

  • Take action!

  • How strategies are implemented
    Coordinating strategy and strategic initiatives
    Leading digital transformation
    Strategy communication and implementation

  • Did we get there?

  • Key facts about measurement
    Measuring a strategy
    Instrumenting strategy
    Strategy review

  • How do we keep the momentum going?

  • Long-term momentum: Ensuring organizational vialibilty
    Short-term momentum: Parallel operation

  • Digital leadership

  • Digital mindset
    Relationship management
    Education and learning
    Evaluating emerging technology and industry trends
    Agile management techniques
    Defining and using strategic metrics
    Orchestrating diverse environment
    Operationalizing strateg
    Business and technology management skills

  • Managing innovation and emerging technologies

  • Definition
    Managing innovation is a strategic capability
    Managing innovation is a mindset and culture
    Innovation or adoption
    Achieving a balanced approach to innovation
    Formal approach to innovation management
    Characteristics of organizations with an innovative culture
    Building a culture that supports innovation
    Approaches to innovation
    Evaluating and adopting emerging technology

  • Managing strategic risk

  • Definition
    Risk management in digital organizations
    Organizing risk management
    Using risk management to evaluate opportunities
    Risk identification
    The risk register
    Qualitative risk analysis
    Quantitative risk analysis
    Risk triggers
    Risk posture: Balancing the risks and rewards of digital technology
    Risk treatment
    Achieving a risk-informed mindset and culture

  • Structuring for digital business

  • Governance
    Structuring the organization
    Transitioning from traditional to new organizational structures

  • Conclusion

  • Conclusion


Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification.




While there are no prerequisites for this course, please ensure you have the right level of experience to be successful in this training.

Length: 365.0 days ( hours)


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