Kick start your prep for the ITIL 4 exam with the ITIL 4: Strategist Direct, Plan, and Improve course and lab. The ITIL course and its interactive lessons comprehensively cover the ITIL certification exam objectives and impart skills required for effective assessment and planning, measurement and reporting, communication and organizational change management, and more. With the help of this ITIL training guide, students will be able to identify and communicate with stakeholders. As an ITIL® Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery.

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Learning Objectives

The ITIL 4 Strategist certification is ideal for the managers of all levels involved in shaping direction and strategy or developing a continually improving team. The ITIL4: Strategist Direct, Plan, and Improve certification is a part of the ITIL 4 Managing Professional Certification. This certification provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

1

  • Bringing it together

  • Modern leadership
    Using the guiding principles for direction, planning, and improvement
    Summary
1

  • About the ITIL story

  • Meet the Axle employees
    The story so far
2

  • ITIL Foundation recap

  • The ITIL service value system
    The four dimensions model
3

  • Introduction

  • Why direction, planning, and improvement matter
    Directing
    Planning
    Improvement
    The role of measurement and reporting
    Direction, planning, and improvement of the ITIL SVS
    Applying the guiding principles
    Value, outcomes, costs, and risks in direct, plan, and improve
    Direction, planning, and improvement for everyone
4

  • Strategy and direction

  • Strategy management
    Defining the structures and methods used to direct behaviors and make decisions
    The role of risk management in direction, planning, and improvement
    Portfolio management: a key decision-making practice
    Direction via governance, risk, and compliance
    Summary
5

  • Assessment and planning

  • Basics of assessment
    Basics of planning
    Introduction to value stream mapping
    Summary
6

  • Measurement and reporting

  • Basics of measurement and reporting
    Types of measurements
    Measurement and the four dimensions
    Measurement of products and services
    Summary
7

  • Continual improvement

  • Creating a continual improvement culture
    Continual improvement of the service value chain and practices
    Continual improvement in organizations
    The continual improvement model
    Using measurement and reporting in continual improvement
    Summary
8

  • Communication and organizational change management

  • Basics of effective communication
    Identifying and communicating with stakeholders
    Basics of OCM
    Summary
9

  • Developing a service value system

  • Adopting the guiding principles
    Centre of excellence for service management
    The four dimensions of service management in the SVS
    Summary
11

  • Conclusion

  • Conclusion

Audience

Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification.

Language

English

Prerequisites

While there are no prerequisites for this course, please ensure you have the right level of experience to be successful in this training.

Length: 365.0 days ( hours)

Level:

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