In this two-day course, you learn to investigate, analyze, and determine issues that might occur with all the different components of VMware Workspace ONE UEM. Troubleshooting is the backbone of service maintenance and management. To effectively troubleshoot product issues, administrators must understand how product services communicate and function. This in turn helps optimize service and software health management.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

By the end of the course, you should be able to meet the following objectives:
Summarize the basic troubleshooting methodologies
Outline common troubleshooting techniques in the Workspace ONE UEM console
Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console
Summarize common troubleshooting strategies for Workspace ONE UEM managed devices
Outline common application management troubleshooting techniques in the Workspace ONE UEM console
Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console
Explain common troubleshooting approaches for the VMware Unified Access Gateway platform and individual edge services
Outline useful troubleshooting tools, such as the Self-Service Portal and VMware Workspace ONE Assist

1

  • COURSE INTRODUCTION

  • Introductions and course logistics

    Course objectives

2

  • FUNDAMENTALS OF TROUBLESHOOTING WORKSPACE ONE UEM

  • Outline software troubleshooting logic and support methods

    Summarize the main process flows for the Workspace ONE UEM components

    Explain the importance of Workspace ONE UEM process flows for troubleshooting

    Identify different Workspace ONE UEM log files

3

  • WORKSPACE ONE UEM CONSOLE TROUBLESHOOTING

  • Outline the best practices for troubleshooting Workspace ONE UEM console issues

    Identify common group management and assignment-related issues

    Outline common issues for Workspace ONE UEM console roles and system settings

    Understand how analytic events can be used to identity platform errors

    Summarize the steps for collecting and analyzing Workspace ONE UEM console logs

4

  • INTEGRATION TROUBLESHOOTING

  • Outline the common enterprise integrations in Workspace ONE UEM

    Outline common troubleshooting techniques for the VMware AirWatch Cloud Connector

    Troubleshoot issues related to Directory Services integration

    Identify directory user and groups synchronization issues

    Troubleshoot issues related to certificate authority integration

    Explain VMware Workspace ONE Access integration and VMware Workspace ONE Intelligent Hub troubleshooting techniques

5

  • ENDPOINT TROUBLESHOOTING

  • Compare the endpoint connection topologies in Workspace ONE UEM

    Outline useful tools and resources for endpoint troubleshooting

    Summarize the best practices for device enrollment troubleshooting

    Explain device connectivity troubleshooting techniques

    Understand how to identify and resolve profile-related issues

    Identify common compliance policy issues and potential root causes

6

  • APPLICATIONS TROUBLESHOOTING

  • Explain the different scoping questions for troubleshooting applications

    Review application management configurations

    Summarize the general tools and resources for application troubleshooting

    Describe the general logic of troubleshooting public applications

    Understand internal application issues and potential causes

    Explain purchased application troubleshooting techniques

7

  • UNIFIED ACCESS GATEWAY AND EDGE SERVICES TROUBLESHOOTING

  • Review Unified Access Gateway architecture and edge service workflows

    Understand Unified Access Gateway general configurations

    Explain how to utilize Unified Access Gateway related troubleshooting tools and resources

    Identify and resolve common issues for Content Gateway on Unified Access Gateway

    Summarize troubleshooting techniques for VMware Workspace ONE Tunnel on Unified Access Gateway

8

  • EMAIL TROUBLESHOOTING

  • Review different email architecture and workflows

    Summarize common errors associated with email profiles

    Identify tools and resources for email troubleshooting

    Discuss troubleshooting techniques for VMware AirWatch Secure Email Gateway on Unified Access Gateway

    Outline PowerShell integration issues and techniques to address them

9

  • ADDITIONAL TROUBLESHOOTING TOOLS

  • Describe how the Self-Service Portal helps administrators and empowers end-users to resolve issues

    Understand how Workspace ONE Assist can help endpoint troubleshooting

Audience

Workspace ONE administrators, account managers, solutions architects, solutions engineers, sales engineers, technical support engineers, and consultants

Language

English

Prerequisites

This course requires completion of one of the following courses: VMware Workspace ONE: Skills for UEM [V22.x] VMware Workspace ONE: UEM Bootcamp [V22.x]

$1,850

Length: 2.0 days (16 hours)

Level:

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