Participants gain an overview of the business processes that can be mapped using SAP for Utilities Customer Relationship and Billing ("CR&B").The most important customer business processes are introduced briefly using examples. The integration of CR&B with standard SAP components is exemplified.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

Please see course outline for details.

1

  • OVERVIEW

  • CR&B application components

    Integration of CR&B with standard SAP ERP system

    Integration of CR&B with standard SAP CRM system

2

  • EXECUTION OF THE MOST IMPORTANT BUSINESS PROCESSES

  • Customer information

    Customer information with IC Web Client

    Master data

    Move-in/out handling

    Device maintenance

    Meter reading

    Billing and invoicing

    Energy data management

    Intercompany data exchange

    Contract accounts receivable and payable

Audience

Managers, Project managers, Project teams

Language

English

Prerequisites

There are no prerequisites for this course.

$4,335

Length: 5.0 days (40 hours)

Level:

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