Effective communication is how employees and management interact to reach organizational goals. Getting this right results in a happier, more engaged workforce who get more done. Unfortunately, there are often significant barriers – language, culture, distrust, distance – to effective communication. The activities and discussions in this workshop will help you identify the essential elements of effective communications within your organization and develop communication strategies that harness both interpersonal and organizational awareness to build trust, strengthen collaboration, and increase productivity.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

After completing this workshop, students will be able to:
• Describe common communication barriers
• Understand how to use effective interpersonal skills in their spoken and written communications
• Analyze the pillars of organizational awareness
• Apply principles of effective facilitation
• Understand how to adapt their approach to different learning and communication styles

1

  • A History of Organizational Communication

  • A Historical Perspective

    Classic vs. Human Relations Communications

    Generational and Technological Change

    Digital Communication

    Effectiveness of Communication Channels

2

  • The Effectiveness of Interpersonal Skills

  • Limitations of Self-Awareness

    Transactional Analysis

    Connecting with Powerful Communication

    Active Listening

    Non-Verbal Communication

    Written Communication

    The Power of Facilitation

3

  • The Pillars of Organizational Awareness

  • Culture and Behavior

    Creating Psychological Safety

    Inclusion and Belonging

    Sweaty-Palmed Conversations

    Care and Challenge Each Other

4

  • The Adaptation of Communication Strategies

  • Factors in Communication

    Communication Barriers

    Adapting to Different Learning and Communication Styles

    Communication Strategies Across Time

    Position and Posture

Audience

Managers, directors, and other professionals responsible for planning and leading projects and programs will benefit from this course.

Language

English

Prerequisites

There are no prerequisite skills for this course.

$1,500

Length: 2.0 days (16 hours)

Level:

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Course Schedule:

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11
Sep
Monday
9:00 AM ET -
5:00 PM ET
Available
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14
Dec
Thursday
9:00 AM ET -
5:00 PM ET
Available
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