This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

Introduction to Teams meetings and calling
Plan for Teams Phone
Plan for Microsoft Teams Rooms and Surface Hub
Plan and optimize network performance for Teams media
Configure and deploy Teams Phone
Configure and deploy Teams Phone with Direct Routing
Extend Teams Phone with additional services
Manage meetings and events experiences
Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
Configure and manage voice users
Configure auto attendants and call queues
Configure, deploy, and manage Teams devices
Guided project - Prepare meeting room experiences
Monitor and troubleshoot Teams collaboration communications systems

1

  • PLAN FOR TEAMS PHONE

  • Plan for a basic Teams Phone deployment.

    Plan for advanced Teams Phone calling options.

    Plan for Teams phones and devices

2

  • PLAN AND OPTIMIZE NETWORK PERFORMANCE FOR TEAMS MEDIA

  • Describe Teams network requirements

    Evaluate organizational bandwidth requirements with the Teams Network planner

    Assess network using the Teams Network Assessment Tool

    Optimize network and WiFi for media flow

    Optimize media flow with QoS

3

  • MIGRATE VOICE SERVICES FROM SKYPE FOR BUSINESS SERVER TO TEAMS

  • Understand how Skype and Teams interact

    Plan implementation of Skype for Business Server Hybrid

    Describe the pre-requisites required for migration

    Configure Skype for Business Server Hybrid

    Migrate users and devices to Teams

4

  • CONFIGURE AND DEPLOY TEAMS PHONE

  • Configure emergency calling addresses

    Manage Microsoft Calling Plan numbers

    Setup and manage Operator Connect and Teams Phone Mobile

    Understand Teams Phone policies and configuration options

    Configure Audio Conferencing and Communication Credits

5

  • CONFIGURE AUTO ATTENDANTS AND CALL QUEUES

  • Describe the differences between auto attendants and call queues.

    Design an auto attendant to gather information from callers.

    Explain how to set up auto attendants to implement your plan.

    Demonstrate how to plan call queues to manage many callers.

    Describe how to configure call queues to alert agents and route calls.

    Explain how to plan licensing for auto attendants and call queues.

6

  • CONFIGURE AND DEPLOY TEAMS PHONE WITH DIRECT ROUTING

  • Explain how to configure and connect a Session Border Controller (SBC).

    Describe the process for configuring simple and advanced voice routing.

    Describe how to provision users, implement number translation, create, and assign dial plans.

    Explain how to configure and connect a Survivable Branch Appliance (SBA).

7

  • EXTEND TEAMS PHONE WITH ADDITIONAL SERVICES

  • Describe how Teams Phone interacts with other Microsoft services.

    Configure and integrate third-party policy-based compliance recording.

    Configure and integrate third-party contact center solutions.

    Design and register Voice Bots for custom developed solutions.

8

  • CONFIGURE AND MANAGE VOICE USERS

  • Enable users for Teams Phone using Calling Plans, and Teams Phone Mobile or Operator Connect if it's configured for your tenant.

    Enable users for Direct Routing.

    Manage per-user options for Teams Phone.

9

  • CONFIGURE, DEPLOY, AND MANAGE TEAMS DEVICES

  • Understand scenarios for using Teams phones, Teams displays, and Microsoft Teams Rooms with voice services.

    Differentiate between the different options for deployment and management of devices.

    Deploy Teams phones and Teams displays.

    Configure Teams Phone for Microsoft Teams Rooms.

    Manage Teams devices in the Teams admin center and Teams Rooms Pro Management Portal.

10

  • MONITOR AND TROUBLESHOOT TEAMS COLLABORATION COMMUNICATIONS SYSTEMS

  • Diagnose and troubleshoot phone number assignment

    Diagnose and troubleshoot Microsoft Teams client issues

    Diagnose and troubleshoot call failures and quality issues

    Report on and troubleshoot Teams calls with the Call Quality Dashboard (CQD)

    Diagnose and troubleshoot Direct Routing issues

    Troubleshoot and monitor Teams devices using the Teams Rooms Pro portal

Audience

This course is suitable for Systems Engineers, Network Administrators, IT support

Language

English

Prerequisites

Before attending this course, students should have general knowledge of the following topics: Microsoft 365 and Microsoft Teams Networking, telecommunications, and audio/visual basics Identity and access management basics

$2,380

Length: 4.0 days (32 hours)

Level:

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