In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages. This course may earn a Credly Badge.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

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1
  • E-mail basics

  • E-mail characteristics
    Writing online versus on paper
    Understanding the advantages and disadvantages of e-mail
    Understanding the cultural significance of e-mail
    E-mail programs
    Using an e-mail program to send e-mail
    When to use e-mail
    Communicating by e-mail
    Understanding when to avoid using e-mail
    Writing an e-mail message
    Using the MAIL acronym

2
  • E-mail policies

  • Company policies
    Avoiding improper e-mail messages
    Ensuring employee compliance to e-mail policies
    Copyright laws, viruses, and liability
    Avoiding copyright infringement
    Avoiding viruses
    Identifying e-mail liability

3
  • E-mail features and security

  • Features of an e-mail program
    Using attachments
    Using priority labels and signature files
    Features of an e-mail program
    Using attachments
    Using priority labels and signature files
    Discussing e-mail program options
    Securing e-mail
    Using encryption and digital signatures
    Using passwords

4
  • E-mail messages

  • Message headers
    Using headers
    E-mail message body
    Including proper greeting
    Structuring an e-mail message
    Closing an e-mail message

5
  • E-mail effectiveness

  • E-mail recipients
    Considering the factors that determine e-mail writing
    Anticipating recipient reaction
    Message management
    Managing your e-mail effectively

6
  • Netiquette guidelines

  • Netiquette style
    Using proper tone
    Following formatting guidelines
    Emoticons and abbreviations
    Using emoticons and electronic abbreviations

7
  • Composing online correspondence

  • Online communication
    Achieving the objective of the message
    Language and punctuation
    Improving online writing style
    Using punctuation correctly
    Efficient writing habits
    Constructing sentences
    Constructing paragraphs
    Editing e-mail messages

Audience

Anyone looking to improve in this area will benefit.

Language

English

Prerequisites

There are no rerequisites for this course.

$435

Length: 1.0 day (8 hours)

Level:

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Course Schedule:

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04
Apr
Tuesday
8:00 AM PT -
4:00 PM PT
Available
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18
Aug
Friday
9:00 AM ET -
5:00 PM ET
Available
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06
Nov
Monday
9:00 AM ET -
5:00 PM ET
Available
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