In this course, students practice skills and apply principles for providing face-to-face customer service to customers with technical issues.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

Upon successful completion of this course, students will be able to:
- meet the customer.
- diagnose the customer's issue.
- deliver solutions.

1

  • Meeting the Customer

  • Be a - People Person
    Represent Your Company
    Relate to the Customer
2

  • Diagnosing Issues

  • Deal with a Customers Misrepresentations
    Determine the Customers Need
    Troubleshoot the Customers Problem
3

  • Delivering Solutions

  • Finalize the Solution
    Educate the Customer
    Deliver Bad News
    Achieve Performance Standards
    Close the Contact

Audience

Customer service professionals providing technical support or service, on-site or by way of call center or email will benefit from this course.

Language

English

Prerequisites

Customer Service Skills

$260

Length: 1.0 day (4 hours)

Level:

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Course Schedule:

To request a custom delivery, please chat with an expert.

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