Certified Agile Service Manager (CASM)®

Price
$1,590.00 USD

Duration
2 Days

 

Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

This class includes an exam voucher.

Course Objectives

  • What does it mean to “be agile?”
  • The Agile Manifesto, its core values, and principles
  • Agile concepts and practices including ITSM, Kanban, Lean and DevOps
  • Learn about SCRUM from a product and process perspective
  • Agile thinking and values into service management
  • Scrum roles, artifacts, and events as it applies to both products and processes
  • The two aspects of Agile Service Management: Agile Process Improvement–ensuring processes are lean and deliver “just enough” control Agile Process Design–applying Agile practices to process design projects

Who Should Attend?

The target audience for the CASM course is for Anyone interested in learning about Agile and Scrum from a products and process perspective, Process owners and process designers, Developers who are interested in helping make processes more agile, Managers who are looking to bridge multiple practices into a DevOps environment, Employees and managers responsible for designing, re-engineering or improving process, Consultants guiding their clients through process improvement and DevOps initiatives, Internal and external suppliers Process stakeholders
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at https://www.newhorizons.com/eligible.

If you have questions about our Corporate Tech Pass, please contact your Account Manager.

Course Prerequisites

Attendees should have familiarity with IT software development and operations responsibilities.

Agenda

1 - WHY AGILE?

  • The IT challenge today

2 - WHAT DOES IT MEAN TO "BE AGILE"?

  • Why is Agile?
  • The Agile Manifesto
  • Agile principles
  • What does it take to "be agile"?
  • Exercise: Reviewing Agile values

3 - AGILE PRACTICES

  • Scrum
  • Kanban
  • Lean
  • ITIL/ITSM
  • DevOps
  • Continuous Integration
  • Continuous Delivery
  • Exercise: Leveraging multiple frameworks

4 - WHAT IS AGILE SERVICE MANAGEMENT (AGILE SM)?

  • Definition and value
  • Two aspects of Agile SM:
  • Agile Process Design
  • Agile Process Improvement

5 - PROCESS DESIGN BASICS

  • The elements of a process
  • The 10 steps of process design

6 - AN AGILE APPROACH TO PROCESS DESIGN

  • Characteristics of an Agile Process
  • How much is "just enough"?
  • Minimum Viable Product

7 - SCRUM BASICS

  • Scrum pillars, values, and components
  • Important terms

8 - SCRUM ROLES

  • Product owner
  • Scrum Master
  • Team

9 - SCRUM ARTIFACTS

  • Product Backlog
  • Creating user stories
  • Increment
  • Product backlog refinement
  • Sprint Backlog
  • Burndown chart

10 - AGILE SERVICE MANAGEMENT ARTIFACTS

  • Process Backlog
  • User stories and ITSM processes
  • Process increment
  • Sprint Backlog (Agile SM context)
  • Burndown chart (Agile SM context)
  • Exercise: Writing a meaningful user story

11 - SCRUM EVENTS

  • Timeboxes
  • Release planning meeting
  • Sprint planning meeting
  • Daily Scrum
  • Sprint Review
  • Sprint Retrospective
  • Definition of Done

12 - AGILE SERVICE MANAGEMENT EVENTS

  • Process planning meeting
  • Sprint planning meeting
  • Strategic and process activity sprints
  • The Definition of Done for process sprints
  • Daily Scrum (Agile SM context)
  • Sprint Retrospective (Agile SM context)

13 - AGILE PROCESS IMPROVEMENT

  • Agile Process Improvement audits
  • The Process Backlog as a CSI Register
  • CSI Sprints and Plan-Do-Check-Act
  • Exercise: Assessing process agility

14 - AGILE SERVICE MANAGEMENT TECHNOLOGIES

15 - ALIGNING AGILE SM AND AGILE SOFTWARE DEVELOPMENT

16 - GETTING STARTED WITH AGILE SERVICE MANAGEMENT

 

Upcoming Class Dates and Times

Dec 12, 13
8:00 AM - 4:00 PM
ENROLL $1,590.00 USD
Mar 12, 13
8:00 AM - 4:00 PM
ENROLL $1,590.00 USD
Jun 4, 5
8:00 AM - 4:00 PM
ENROLL $1,590.00 USD
 



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