Navigating Difficult Conversations

$795.00 USD

1 Day


Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

This course provides a framework and techniques to help develop actions when facing difficult conversations. Students will gain confidence in their ability to constructively address stressful situations. They will also assess their own conflict management styles and learn tools and techniques to reframe discussions to yield more productive outcomes.

Note: This course will earn you 7 PDUs.

Course Objectives

  • Understand conflict and the sources of difficult conversations.
  • Identify what each of us brings to difficult interactions with others.
  • Consider what we can and cannot control in when faced with a difficult conversation.
  • Take an assessment to identify personal tendencies when managing conflict and learn how to expand approaches to resolving conflict successfully.
  • Use a framework for engaging in difficult conversations that results in better outcomes for all.

Who Should Attend?

Anyone who is ever faced with conflict and related difficult conversations.
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Course Prerequisites

There are no prerequisites for this course.



  • Participants will be provided a link to take an online personal conflict management style assessment prior to class.

2 - Difficult Conversations and Conflict

  • Conflict defined
  • The role of conflict in difficult conversations
  • Types of conflict
  • Changing our view of conflict

3 - Contributions to Difficult Conversations

  • How we filter our conversations
  • Things we can and cannot control

4 - Conflict Management Styles

  • 5 Conflict management styles
  • Reviewing individual assessments

5 - MAI2 Framework for Difficult Conversations

  • MAI2 Framework overview
  • Review of each of the framework components
  • Benefits of MAI2 Framework
  • Practice using MAI2 Framework as a conflict management technique

Upcoming Class Dates and Times

Jun 27
8:30 AM - 4:30 PM
ENROLL $795.00 USD
Aug 29
8:30 AM - 4:30 PM
ENROLL $795.00 USD
Dec 5
8:30 AM - 4:30 PM
ENROLL $795.00 USD

Do You Have Additional Questions? Please Contact Us Below.

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