Navigating Difficult Conversations

Price
$795.00 USD

Duration
1 Day

 

Delivery Methods
Virtual Instructor Led
Private Group

Navigating Difficult Conversations Overview

Difficult conversations are part of every job — whether it’s giving feedback, setting boundaries, navigating personality differences, or addressing tension before it escalates. This interactive course helps participants build confidence and communication tools to navigate challenging workplace conversations with less stress and stronger outcomes.

Through relatable examples, actionable tools, self-reflection, and real-world practice, participants learn practical, immediately applicable techniques to stay grounded under pressure, communicate clearly, manage emotions effectively, and turn uncomfortable conversations into productive ones. Designed for both emerging professionals and experienced leaders, this course focuses on authentic communication that works in today’s fast-moving, hybrid, and highly collaborative work environments.

This course has been approved for 7 PDUs | 7 CDUs

Course Objectives

  • Recognize common causes of difficult workplace conversations and challenging interactions.
  • Identify personal communication habits, triggers, and conversational tendencies under pressure.
  • Use practical communication techniques to navigate tense or sensitive discussions professionally and effectively.
  • Practice strategies for feedback, accountability, boundary-setting, and other common difficult workplace conversations.
  • Apply a practical conversation approach to navigate challenging discussions with greater clarity, adaptability, and effectiveness.

Who Should Attend?

Anyone who is ever faced with conflict and related difficult conversations.
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Navigating Difficult Conversations Agenda

Why Difficult Conversations Feel Difficult

  • Common causes of challenging workplace conversations
  • Why people avoid difficult conversations
  • The costs of avoiding difficult conversations

Mindset, Reactions, and Emotional Triggers

  • Personal communication habits and conversational tendencies
  • Managing reactions under pressure
  • Emotional intelligence and perspective-taking

A Practical Approach for Navigating Difficult Conversations

  • Preparing with greater awareness
  • Communicating with clarity and curiosity
  • Building shared understanding

Using an Approach to Common Workplace Conversations

  • Feedback conversations
  • Accountability, boundaries, managing up, workplace friction, and delivering bad news
  • Adapting the approach to different workplace situations

Communication Techniques and Moving Forward

  • Helping others feel heard through listening and questions
  • Communicating in ways that reduce defensiveness
  • Creating a personal conversation plan for future difficult conversations
 

Upcoming Class Dates and Times

Oct 1
8:00 AM - 4:00 PM
ENROLL $795.00 USD
Dec 3
8:00 AM - 4:00 PM
ENROLL $795.00 USD
CourseID: 360227E
 



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