Problem Solving and Decision Making

$795.00 USD

1 Day


Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

Understanding how to quickly address problems and bring your project team to a consensus is a crucial skill for Project Managers if they want to stay ahead of the curve. This course will help you unlock the key principles necessary to keep your projects moving forward.

This course is part of the PMI Talent Triangle Fast Pass bundle and fulfills the Strategic and Business Management segment (8 PDUs) of the PMI Talent Triangle for PMP credential holders.

Course Objectives

  • Understand the similarities between problem solving and decision making
  • Understand the differences between problem solving and decision making
  • Learn a variety of leading frameworks used to inform decision making
  • Conduct exercises to practice each of the seven-steps of the problem-solving process

Who Should Attend?

This course is for any project manager looking to grow in their career by developing leadership and business acumen competencies in addition to their core project management skills.
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Course Prerequisites

There are no prerequisites for this course.


1- Defining decision making

  • Understanding Decision-Making and How it Happens
  • Why People Do or Don’t Make Decisions
  • Ways to Make Decisions

2- Defining problem solving

  • Understanding Problem Solving
  • Divergent and Convergent Thinking
  • Eight Disciplines of Problem Solving
  • Systematic Inventive Thinking (SIT)

3- Learn the Seven-Step Problem Solving Process

  • Problem Definition
  • Decision to Act on a Problem
  • Define Problem Solving Scope
  • Finding Root Cause
  • Prioritizing Root Cause Correction
  • Prioritizing Root Cause Correction
  • Select a Solution

Upcoming Class Dates and Times

Jun 25
8:30 AM - 6:00 PM
ENROLL $795.00 USD
Aug 27
8:30 AM - 6:00 PM
ENROLL $795.00 USD
Dec 3
8:30 AM - 6:00 PM
ENROLL $795.00 USD

Do You Have Additional Questions? Please Contact Us Below.

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