Constructive Conflict Management Training

Name: Constructive Conflict Management
Price: 1195.00 USD
Availability: InStock
Rating: 4.5 (1200 reviews)

Price
$1,195.00 USD

Duration
2 Days

Delivery Methods
Virtual Instructor Led
Private Group

Request More Information

Download Course Details

Course Details Only
Course Details & Schedule

Skip to Class Dates

Course Overview

Conflict is inevitable—but it doesn’t have to be destructive. When managed well, it can lead to innovation, improved relationships, and stronger teams. In fact, 85% of employees experience workplace conflict, and nearly 30% deal with it on a near-constant basis. Without effective conflict resolution strategies, these situations can escalate and reduce overall team productivity.

This course provides professionals with essential conflict management skills to help recognize issues early, prevent escalation, and create positive outcomes. Through structured approaches to negotiation, mediation, and problem-solving, participants will learn how to resolve conflict with clarity and professionalism.

Course Objectives

This course empowers participants to understand and resolve workplace conflict constructively. Through guided discussion and role-based exercises, learners will build a reliable toolkit for managing difficult conversations and reducing tension before it escalates.

Identify and manage sources of workplace conflict
Apply conflict resolution strategies to resolve disagreements professionally
Use structured processes to manage conflict before it escalates
Foster respectful communication and minimize tension in team environments
Gain confidence in mediation, negotiation, and difficult problem-solving discussions

Who Should Attend?

Professionals who manage teams and desire to understand what leads to conflict, help peacefully navigate team members through potentially antagonistic situations, encourage and empower others to disagree respectfully and productively, and effectively manage disputes between team members will benefit from this course.

Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

What is the Constructive Conflict Management course about?

This course provides a practical framework for resolving conflict in the workplace. You’ll learn how to manage conflict using structured dialogue, conflict resolution techniques, and proven strategies for maintaining civility during disagreements.

What are the benefits of taking this conflict resolution training? How does it help resolve workplace conflict?

You’ll gain tools to de-escalate conflict, promote respectful dialogue, and improve team collaboration. The training helps you preserve productivity, reduce tension, and become a more effective facilitator of conflict resolution processes.

How does this course help with delivering negative feedback to an employee?

When feedback turns tense, it can quickly escalate into conflict. This course teaches how to use conflict resolution and negotiation techniques to structure feedback in a way that’s direct yet supportive—preventing defensiveness and preserving the working relationship.

Is the Constructive Conflict Management course suitable for beginners or experienced professionals?

Yes. Whether you’re new to managing conflict or looking to sharpen your skills, the content is accessible and actionable. You’ll walk away with conflict resolution skills you can use immediately in one-on-one meetings, team settings, or formal mediation situations.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at https://www.newhorizons.com/eligible.

If you have questions about our Corporate Tech Pass, please contact your Account Manager.