Constructive Conflict Management Training

Name: Constructive Conflict Management
Price: 795.00 USD
Availability: InStock
Rating: 4.5 (1200 reviews)

Price
$795.00 USD

Duration
1 Day

Delivery Methods
Virtual Instructor Led
Private Group

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Course Overview

Conflict is inevitable, driven by differing experiences, priorities, and perspectives. But it doesn’t have to be disruptive. When managed effectively, conflict can fuel innovation, strengthen relationships, and enhance team performance. In today’s workplace, where most professionals regularly encounter conflict, the ability to de-escalate tension and apply a structured resolution process is essential. This course equips you with practical tools to turn conflict into a catalyst for better outcomes.

This course provides professionals with essential conflict management skills to help recognize issues early, prevent escalation, and create positive outcomes. Through a structured approach, using multiple strategies, participants will learn how to resolve conflict with clarity and professionalism.

Course Objectives

Identify common sources, types, and levels of workplace conflict
Distinguish between differences and conflict and recognize early escalation signals
Select appropriate resolution approaches (informal, supported, formal)
Apply conflict management strategies based on context and goals
Use a structured process to resolve conflict and achieve win-win outcomes

Who Should Attend?

This course is designed for professionals across the board who want to better understand what drives conflict and how to navigate it effectively. It is ideal for individuals seeking to manage challenging situations with confidence, support others in working through disagreements, foster respectful and productive dialogue, and handle disputes in a way that strengthens relationships and improves outcomes.

Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

What is the Constructive Conflict Management course about?

This course provides a practical framework for resolving conflict in the workplace. You’ll learn how to manage conflict using structured dialogue, conflict resolution techniques, and proven strategies for maintaining civility during disagreements.

What are the benefits of taking this conflict resolution training? How does it help resolve workplace conflict?

You’ll gain tools to de-escalate conflict, promote respectful dialogue, and improve team collaboration. The training helps you preserve productivity, reduce tension, and become a more effective facilitator of conflict resolution processes.

How does this course help with delivering negative feedback to an employee?

When feedback turns tense, it can quickly escalate into conflict. This course teaches how to use conflict resolution and negotiation techniques to structure feedback in a way that’s direct yet supportive—preventing defensiveness and preserving the working relationship.

Is the Constructive Conflict Management course suitable for beginners or experienced professionals?

Yes. Whether you’re new to managing conflict or looking to sharpen your skills, the content is accessible and actionable. You’ll walk away with conflict resolution skills you can use immediately in one-on-one meetings, team settings, or formal mediation situations.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Agenda

1. Understanding Conflict

What is conflict
Differences vs conflict
Levels of conflict
Types of conflict
Sources of conflict in the workplace
Why conflict matters

2. Conflict Resolution Approaches

Conflict management vs conflict resolution
3 approaches to conflict (informal, supported, formal)
Choosing the right approach

3. Conflict Management Strategies

Conflict management vs conflict resolution
Understand the five types of conflict management strategies: Compete, Avoid, Accommodate, Compromise, and Collaborate
Knowing when to use the five key strategies