Customer Experiences with Contact Center AI - Dialogflow ES

Price
$3,600.00 USD

Duration
4 Days

Delivery Methods
Virtual Instructor Led
Private Group

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Course Overview

In this course, learn how to design customer conversations using Contact Center Artificial Intelligence (CCAI). You’ll use Dialogflow ES to create virtual agents and test them using the simulator. Learn to add functionality to access data from external systems, making virtual agents conversationally dynamic. You\'ll be introduced to testing methods, connectivity protocols, APIs, environment management, and compliance measures. Learn best practices for integrating conversational solutions with your existing contact center software and implementing solutions securely and at scale.

Course Objectives

Define Google CCAI.
Explain how Dialogflow can be used in Contact Center applications.
Implement a virtual agent using Dialogflow ES.
Read and write data from Firestore using Cloud Functions.
Use Dialogflow tools and cloud logging for troubleshooting.
Describe how to manage virtual agent environments.
Identify general best practices for virtual agents.
Identify key aspects such as security and compliance in the context of contact centers.
Analyze audio recordings using the Speech Analytics
Framework (SAF).
Recognize use cases where Agent Assist adds value.

Who Should Attend?

Conversational designers: Designs the user experience of a virtual assistant. Translates the brand\'s business requirements into natural dialog flows. Citizen developers: Creates new business applications for consumption by others using high level development and runtime environments. Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API. Operations specialists: Monitors system operations and troubleshoots problems. Installs, supports, and maintains network and system tools.

Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.