CXD-105 Citrix Virtual Apps and Desktops 7.1x Help Desk Support

This course provides students with the skills required to troubleshoot and resolve issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to determine the root cause of user issues.

CXD-105 Citrix Virtual Apps and Desktops 7.1x Help Desk Support

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Learning Objectives

Upon successful completion of this course, learners are able to:

  • Complete help desk tickets thoroughly with the appropriate documentation
  • Troubleshoot and resolve issues within their scope in a timely manner
  • Escalate issues that are out of scope to the appropriate team/individual
  • Ensure issues are fully resolved and steps are taken to prevent them from reoccurring
  • Think strategically and use the proper consoles during troubleshooting to quickly determine the
  • root cause of a problem.

     

    Course Details

    Course Outline

    1 - Supporting XenApp and XenDesktop as a Help Desk Representative
  • XenApp and XenDesktop 7.x Architecture
  • XenApp and XenDesktop 7.x Infrastructure
  • Overview of the Help Desk
  • 2 - Configuring Citrix Receiver and Using Citrix StoreFront
  • Authentication to a XenApp or XenDesktop Environment
  • Understanding Citrix Receiver
  • Navigating Receiver
  • Troubleshooting Receiver Issues
  • 3 - Researching Issues with Citrix Studio
  • Delegated Administration
  • Working with Machine Catalogs
  • Working with Delivery Groups
  • Understanding Citrix Policies
  • Understanding End-User Profiles
  • Troubleshooting Policies
  • 4 - Printing in a XenApp and XenDesktop Environment
  • Printing Concepts
  • Architecture
  • Default Printing Behavior
  • Printer Provisioning
  • Citrix Universal Print Driver and Server
  • Troubleshooting Printing Issues
  • 5 - Resolving Issues Using Citrix Director
  • Citrix Director
  • Viewing User Details
  • Interacting with the End User
  • Resolving End-User Issues
  • Monitoring with the Director Dashboard
  • Troubleshooting Director Issues
  • Actual course outline may vary depending on offering center. Contact your sales representative for more information.

    Who is it For?

    Target Audience

    This course is intended for help desk representatives support XenApp and XenDesktop 7.x users.

    CXD-105 Citrix Virtual Apps and Desktops 7.1x Help Desk Support

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    Course Length : 2 Days

    There are currently no scheduled dates for this course. Please contact us for more information.

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