Course Details
Course Outline
1 - Supporting XenApp and XenDesktop as a Help Desk Representative
XenApp and XenDesktop 7.x ArchitectureXenApp and XenDesktop 7.x InfrastructureOverview of the Help Desk
2 - Configuring Citrix Receiver and Using Citrix StoreFront
Authentication to a XenApp or XenDesktop EnvironmentUnderstanding Citrix ReceiverNavigating ReceiverTroubleshooting Receiver Issues
3 - Researching Issues with Citrix Studio
Delegated AdministrationWorking with Machine CatalogsWorking with Delivery GroupsUnderstanding Citrix PoliciesUnderstanding End-User ProfilesTroubleshooting Policies
4 - Printing in a XenApp and XenDesktop Environment
Printing ConceptsArchitectureDefault Printing BehaviorPrinter ProvisioningCitrix Universal Print Driver and ServerTroubleshooting Printing Issues
5 - Resolving Issues Using Citrix Director
Citrix DirectorViewing User DetailsInteracting with the End UserResolving End-User IssuesMonitoring with the Director DashboardTroubleshooting Director Issues
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
Target Audience
This course is intended for help desk representatives support XenApp and XenDesktop 7.x users.