What's Included in this Course?
- LIVE expert-led instruction by Microsoft certified instructor
- Free Microsoft exam prep (180-days access) from Kaplan/Transcender - $129 retail value*
- Labs with hands-on experience (6 month access 24x7) in real virtual environments, not simulations**
- Microsoft Official Courseware (digital, lifetime access)
- Six months access to class lecture recordings
- Free class retakes for 6 months (standby basis)
- Distraction free learning environment at our centers: Knoxville, Chattanooga or Tri-Cities or attend virtually
* subject to availability from Kaplan
1 - Implementing a Troubleshooting Methodology
Overview of Windows 10Introduction to the EDST Job RoleOverview of the Troubleshooting StepsTroubleshooting ToolsLab : Implementing a Troubleshooting MethodologyLab : Using Troubleshooting Tools for Windows 10
2 - Troubleshooting Startup Issues
Overview of the Windows 10 Startup Recovery EnvironmentTroubleshooting Startup SettingsTroubleshooting Operating System Services IssuesRecovering BitLocker-Protected DrivesLab : Troubleshooting Startup IssuesLab : Recovering BitLocker-Encrypted Drives
3 - Troubleshooting Hardware and Device Drivers
Troubleshooting Device Driver FailuresOverview of Hardware TroubleshootingTroubleshooting Physical FailuresMonitoring ReliabilityConfiguring the RegistryLab : Troubleshooting Device Driver IssuesLab : Troubleshooting Hardware Issues
4 - Troubleshooting Remote Computers
Using Remote DesktopUsing Remote AssistanceRemoting with Windows PowerShellLab : Troubleshooting Remote Computer by using Remote Desktop and Remote AssistanceLab : Troubleshooting Remote Computer by using Windows PowerShell
5 - Resolving Issues with Network Connectivity
Determining Network SettingsTroubleshooting Network ConnectivityTroubleshooting Name ResolutionLab : Resolving Network Connectivity Issues
6 - Troubleshooting Group Policy
Overview of Group Policy ApplicationResolving Client Configuration Failures and GPO Application IssuesLab : Troubleshooting Group Policy Application IssuesLab : Resolving Group Policy IssuesLab : Installing and Sharing a Printer
7 - Troubleshooting User Settings
Troubleshooting Sign In IssuesTroubleshooting the Application of User SettingsLab : Troubleshooting Sign in IssuesLab : Troubleshooting the Application of User Settings
8 - Troubleshooting Remote Connectivity
Troubleshooting VPN Connectivity IssuesTroubleshooting DirectAccessLab : Troubleshooting VPN ConnectivityLab : Configuring and Troubleshooting DirectAccess
9 - Troubleshooting Resource Access Within a Domain
Troubleshooting File Permissions IssuesRecovering Files Encrypted by EFSTroubleshooting Issues with Printer AccessLab : Troubleshooting File Access IssuesLab : Troubleshooting Access to Encrypted FilesLab : Troubleshooting Printer Access Issues
10 - Troubleshooting Resource Access for Non Domain Member Clients
Configuring and Troubleshooting Device RegistrationConfiguring and Troubleshooting Work FoldersConfiguring and Troubleshooting OneDrive AccessLab : Troubleshooting Resource Access for Clients that are not Domain Members
11 - Troubleshooting Applications
Troubleshooting Desktop App Installation IssuesTroubleshooting Desktop AppsManaging Windows Store AppsTroubleshooting Access to Company Web ApplicationsLab : Troubleshooting Desktop AppsLab : Troubleshooting Access to Company Web Applications
12 - Maintaining Windows 10
Managing and Troubleshooting Windows ActivationMonitoring and Troubleshooting PerformanceApplying Applications and Windows UpdatesLab : Monitoring and Troubleshooting Performance
13 - Recovering Data and Operating System
File Recovery in Windows 10Recovering an OSLab : Recovering DataLab : Provisioning Computer to Comply with Company Standards
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources.
Before attending this course, students must have:
Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
Microsoft Active Directory Domain Services (AD DS) principles.
Understanding of the Public Key Infrastructure (PKI) components.
Windows Server 2012 R2 fundamentals.
Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.