Business Skills Training

Business Skills (or Soft Skills) training from New Horizons of East Tennessee (Knoxville, Chattanooga and Johnson City-Kingsport-Bristol) is a cost-effective solution for developing the skills your employees need to be successful in a challenging climate. Possessing technical or hard skills is not enough, your staff must be able to communicate effectively, plan, organize, resolve conflicts and work effectively as a team.

Does Your Business Have a Soft Skills Gap?

When your workforce has a lot of technical skills but an absence of soft skills, you have a soft skills gap. Soft skills are what accompany the hard skills and help your organization use technical expertise to its full advantage.

• If you're really good at getting clients, and not so good at retaining them, you may have a soft skills gap
• If you have a lot of staff turnover and have to keep retraining people, chances are you have a soft skills gap
• When you have several managers, but no real leaders – that's a soft skills gap

New Horizons of East Tennessee (Knoxville, Chattanooga and Johnson City-Kingsport-Bristol) offers over 20 one-day training topics scheduled on a regular basis designed for non-management personnel (see course listing to the left). For managers or more intensive training content, refer to our Center for Leadership and Development offerings.

New Horizons of East Tennessee (Knoxville, Chattanooga and Johnson City-Kingsport-Bristol) can delivery any of these business skills courses either at your location or at New Horizons as a dedicated event for your organization. Course content can also be customized to meet your individual needs.

Business skills training at New Horizons of East Tennessee (Knoxville, Chattanooga and Johnson City-Kingsport-Bristol) provides individuals the competence necessary to succeed in the evolving business world, while giving businesses proper seeds to flourish.

Available Open Enrollment Business Skills Courses:

• All courses listed to the left are currently scheduled with multiple dates to choose from
• All courses taught as LIVE Instructor-led classes
• Click on the course(s) of interest for dates and outlines

Available Dedicated or Onsite Business Skills Courses:

• The titles below are available for dedicated or onsite delivery
• Courses can be customized by selecting most relevant modules
• Courses include slide deck, printed courseware and eLearning

Communication Skills Training

• Business Writing
• Communication Strategies
• Conflict Resolution
• Emotional Intelligence
• Generation Gaps
• Handling Difficult Customers
• Interpersonal Skills
• Negotiation Skills
• Presentation Skills

Leadership Training

• Appraising Performance
• Change Management
• Coaching And Mentoring
• Developing New Managers
• Employee Motivation
• High Performance Teams Inside the Company
• Leadership and Influence
• Meeting Management (Running Effective Meetings)
• Servant Leadership
• Supervising Others
• Teamwork And Team Building

Service / Performance / Values Training

• 10 Soft Skills You Need
• Business Ethics
• Customer Service
• Goal Setting and Getting Things Done
• Time Management

Value of Business Skills Training at New Horizons Knoxville | Chattanooga | Tri-Cities

Business skills training at New Horizons Knoxville is an affordable solution for employees and employers, which provides basic essentials to improve job performance.

Our business skills courses include a range of real world scenarios. Learn how to motivate teams, negotiate with vendors, accomplish conflict resolution, and communicate more effectively.

Investing in business skills training can result in:

• Better customer service
• Productivity improvements
• Improvements in staff loyalty and retention
• Healthier team performance
• Increased competitive advantage

Learn to motivate teams and negotiate with vendors, get the best in conflict resolution training and business skills training, and communicate more effectively with our extensive range of courses featuring real-world scenarios.