ITIL Defined: Top 5 Most Frequently Used ITIL Terms



ITIL® Terms Defined

What is ITIL? This commonly used term has been thrown around for years, yet many businesses are still facing trouble understanding what ITIL is and can do for their organization.

ITIL is about Service Management in IT. When an IT department introduces a new service into an organization, ITIL is the complete thought process before and after. It deals with the planning, researching, implementing, and testing of a new process. This process allows companies to attain value in the services they are or will be providing to their customers.

IT processes and objectives must run parallel with the objectives and goals of a business. For many years, this has not been the case. It used to be a system where IT was a team of individuals who made sure the computers worked and the network continued to stay up. Now, IT has a much larger contribution to a company. Now IT is more about facilitation and fostering the goals of a business. They must provide the services which allow the organization to reach its full potential.

ITIL may be hard to understand to some because of the numerous terms involved. There are acronyms and abbreviations that can confuse even the higher level and trained employees. Below are the five most frequently used ITIL terms with a link to an ITIL glossary to help with the overall understanding of what ITIL is and how it can help your organization. For more than the basics, New Horizons offers training and certifications for ITIL.

1. Service Management

A set of specialized organizational capabilities for providing value to customers in the form of services.

2. Change Management
The process responsible for controlling the lifecycle of all changes, enabling beneficial changes to be made with minimum disruption to IT services.

3. Asset Management
A generic activity or process responsible for tracking and reporting the value and ownership of assets
throughout their lifecycle. See also service asset and configuration management; fixed asset management; software asset management.

4. Configuration Management
The process responsible for ensuring that the assets required to deliver services are properly
controlled, and that accurate and reliable information about those assets is available when and where it is needed. This information includes details of how the assets have been configured and the relationships between assets.

5. Incident Management
The process responsible for managing the lifecycle of all incidents. Incident management ensures that normal service operation is restored as quickly as possible and the business impact is minimized.

Visit AXELOS to download a complete ITIL Glossary.

At New Horizons, we’re talking about workplace trends everyday—and not just with a variety of clients, but with leading vendors—about industry trends and real-life challenges. New Horizons is positioned to help businesses like yours leverage our knowledge experts to discuss strategies, implementation and troubleshooting.

Get ITIL Training & Certifications

If you have any questions about implementing these practices to streamline your IT department for maximum efficiency, or to determine the best training solutions for your team, please contact New Horizons.

Feb 2015

By: Jesse Daniel Amos