Increase Your Skill as a Successful Project Manager with ITIL

Taylor Karl
/ Categories: Resources, Training Trends, ITIL
Increase Your Skill as a Successful Project Manager with ITIL 2310 0

Increase Your Skill as a Successful Project Manager with ITIL

The field of Project Management is expected to grow 33% by 2027. The role of a Project Manager is always expanding and to further differentiate yourself in this growing industry, it would be wise to explore complementary skills sets and certifications. ITIL is a natural extension for any Project Manager who has experience working on IT related projects. In this blog we'll look at 3 reasons why Project Managers should level up their skills with ITIL.


ITIL is the most popular IT Service Management methodology in the world. Understanding the core principles upon which different roles and certifications exist allow you to manage projects and communicate in the shared language introduced in ITIL. ITIL 4 Foundation is the initial building block for all higher-level, professional ITIL certifications. Attaining ITIL 4 Foundations certification is the perfect way to add ITIL knowledge to your list of achievements as a Project Manager while also opening the door to new opportunities.

Diving deeper, the ITIL 4 Managing Professional: Drive Stakeholder Value certification course is a great way to build confidence as a Project Manager. This certification gives you the skills and best practices to be a trusted Project Manager especially if you are in the IT industry. The better versed in the ITIL methods you and your team are, the better the chance of your project being successful.

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Communication is the imparting or exchanging of information or news. According to PMI, 90% of a project manager's time is spent communicating to the individuals on your team who are completing tasks related to your project. It's your job as a Project Manager to delegate tasks and relay information to and from stakeholders. The various roles within ITIL such as Change Manager (we'll get to more details around Change Management in just a moment), Demand Manager, Service Portfolio Manager, and others, have to continually communicate to properly execute ITIL best practices. The ability to collaborate and communicate effectively will serve you well in your career as a Project Manager and within any company that adopts ITIL.

Change Management

As a Project Manager, change is a part of the process of every project. Stakeholders change timelines and new goals are added to the list of things to do. Managing this change is critical to being a successful Project Manager. This means using ITIL and its processes to document, implement and drive change, will be a significant tool in managing your projects. Remember, deploying ITIL will not only impact your existing processes with ITIL best practices, it will also change the mindset of your team. Handling change effectively is important to ensure the success of your project and team.


Regardless of your level of experience and success as a Project Manager, it is always recommended to add complementary skills and certifications that will add value to your company and your customers. ITIL is a perfect natural extension for Project Managers seeking to do more work within the IT Service Management space.

For more information on ITIL training, visit our ITIL page to train your team today.