ITIL® 4 Foundation (2 day)

$1,695.00 USD

2 Days


Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 14 PDUs.

This class includes an exam voucher.

Course Objectives

By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Service Value Chain that incorporate the core of ITIL® version 4.

Who Should Attend?

This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Does this course include the ITIL® 4 Foundation exam?
This course will earn you 14 PDUs and includes an exam voucher.

What training materials are included in the ITIL® 4 Foundation course?
In addition to the United Training free Introduction to ITIL 4 eBook, we recommend the following training materials:

Can a course be retaken at no additional charge?
Yes. Most completed United Training courses carry our unbeatable Learning Guarantee. This guarantee allows students to repeat most United Training courses, if they are the same version, FREE OF CHARGE, within six months of completion of the courses. Exceptions: Cisco, Citrix, VMware, and courses provided by affiliated 3rd party training providers. Note: If you request a retake of a course, you will be responsible for the following costs: updated courseware if applicable, admin fee, lab fee, and exam voucher.

What is the ITIL 4 Foundation certification?
The ITIL 4 Foundation is an entry-level certification granted to professionals with a solid comprehension of ITIL 4 principles. Certification holders display an understanding of the key elements, concepts and terminology used in ITIL 4. The certification allows interested professionals to progress to higher levels within the ITIL 4 certification scheme.

What are the eligibility requirements for ITIL 4 Foundation certification?
There are no prerequisites for enrolling in the ITIL 4 Foundation certification course. To earn this certification, you must:

  • Complete the ITIL® Foundation training course
  • Take and pass the exam

What are the typical positions held by those with an ITIL 4 Foundation certification?
This course is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. An ITIL 4 Foundation Certified individual can access various job roles within an organization. Typical positions for those holding the ITIL 4 Foundation certification include IT manager, IT director, IT project manager, Chief Information Officer, and VP, Information Technology.

How much do those with the ITIL 4 Foundation certification make?
The exact amount someone earns with an ITIL 4 Foundation certification depends on their location, role, and experience level. Professionals with ITIL 4 Foundation and IT service management (ITSM) certifications earn an average salary of $98,212. The top countries where ITIL 4 Foundation certified professionals can earn a competitive salary include the USA, UK, Canada, India, and Australia.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Course Prerequisites

There are no prerequisites for this course.



  • Introduction to ITIL
  • Key Concepts of ITIL

2 - The ITIL Framework

  • The Four Dimensions of Service Management
  • The ITIL Service Value System

3 - The ITIL Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate


  • Governance
  • The Service Value Chain
  • Continual Improvement

5 - Key ITIL Practices

  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management

6 - Other ITIL Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

Get in touch to schedule training for your team
We can enroll multiple students in an upcoming class or schedule a dedicated private training event designed to meet your organization’s needs.

ITIL® 4 Foundation (2 day)

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