How to Get Employer Approval for ITIL (Version 5) Training

Employers invest in service management training when it clearly improves how technology supports the business. Strong service management reduces disruptions, controls costs, improves service quality, and helps teams work more efficiently. ITIL (Version 5) is built for today’s digital environment, giving organizations practical guidance for delivering reliable, value-driven services while adapting to automation, data, and AI-enabled ways of working.

Many enterprises using ITIL practices report measurable gains in service quality, operational stability, and cost optimization. Organizations also see faster innovation and better visibility into how services support business priorities. That makes ITIL training less about theory and more about strengthening how work gets done across teams.

When asking for approval, it helps to present ITIL training not just as professional development, but as a practical investment in service quality and business performance. Managers are more receptive when they see how the training supports reliability, efficiency, and value delivery, not just individual learning goals.

Framing your request around outcomes like improved service experience, fewer service issues, better cost control, and stronger alignment with business needs makes the value easier to recognize. It shifts the conversation from “training request” to “capability building.”

When you connect your learning goals to real operational and business benefits, the request feels less like a personal ask and more like a shared step toward improving how the organization delivers and supports services. For professionals ready to apply ITIL (Version 5) in real-world scenarios, New Horizons offers instructor-led ITIL training that emphasizes practical application and measurable organizational impact, not just exam preparation.

Copy the ready-to-use approval and reimbursement template below.

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Dear {Manager},

I am writing to request approval to enroll in a virtual instructor-led (VILT) ITIL (Version 5) training program. The training is focused on practical service management skills that directly support how we design, deliver, and improve digital services today. ITIL (Version 5) emphasizes value creation, continual improvement, and aligning IT services to business outcomes, with updated guidance for automation, data use, and AI-enabled services. ITIL has a strong track record for organizational impact.

Enterprises that integrate ITIL into their operating model report meaningful improvements in IT value and performance. Many organizations see fewer service issues, better service quality, and lower operating costs after adopting ITIL practices, along with faster automation and innovation. These outcomes come from clearer processes, better visibility, and a consistent focus on value.

A few highlights:

• Practical tools for improving service reliability, efficiency, and user experience

• Clear frameworks for aligning IT services to business outcomes and managing risk and cost

• Guidance for modern digital and AI-enabled services, including automation and data use

• Live, instructor-led sessions with real-time discussion and applied examples

The VILT format allows me to participate in scheduled live sessions while continuing to manage my responsibilities, with no disruption to day-to-day work.

Details below:

• Program: ITIL (Version 5) [Foundation / Specialist / Leader]

• Format: Virtual Instructor-Led Training (VILT)

• Cost: [$ Amount]

• Schedule: [Dates/Times]

If approved, I plan to apply the learnings directly in my role and share relevant insights with the team where appropriate. Please let me know if any additional information is needed to support this request.

Thanks,

{Your Name}