Microsoft Dynamics 365 Training Courses

Business Users & Functional Consultants
Customer Experience, Sales & Service Professionals
AI Solution Architects & Technical Architects
Developers & App Builders
ERP & Business Operations Specialists
Certification
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New Horizons is a Microsoft Gold Partner

Enable your organization team with Microsoft Dynamics 365 to engage with your customers, collaborate with team members, and ramp up productivity. New Horizons offers the latest in role- based training for Dynamics 365 to address your Sales team, Marketing, Supply Chain, Finance, and more.

Business Users & Functional Consultants

AB-6002 Introduction to finance in Dynamics 365

Gain a solid foundation in Microsoft Dynamics 365 Finance, including ERP basics, navigation, security, and shared features.

1 Day | $695 USD

AB-6003: Introduction to sales in Dynamics 365

This course will teach you how to enhance and automate business processes using customer engagement apps for Dynamics 365

1 Day | $695 USD

AB-6004 Introduction to service in Dynamics 365

This course will teach you how to enhance and automate business processes using Dynamics 365 customer engagement apps, while incorporating native interconnectivity with Microsoft 365.

1 Day | $695 USD

AB-6005: Introduction to supply chain management in Dynamics 365

Designed for beginners, this course explores how Dynamics 365 Supply Chain Management supports end-to-end business operations.

1 Day | $695 USD

PL-900T00 Introduction to Microsoft Power Platform

Gain a solid foundation in Microsoft Dynamics 365 Finance, including ERP basics, navigation, security, and shared features.

2 Days | $1295 USD

Customer Experience, Sales & Service Professionals

AB-210T00: Accelerate sales pipelines with AI in Dynamics 365

This course teaches learners how to design, configure, and govern AI-enhanced sales solutions using Dynamics 365 Sales, Microsoft Copilot, and AI agent capabilities.

3 Days | $1895 USD

AB-250T00: Transform contact center experiences with AI in Dynamics 365

This course teaches learners how to configure and operate an intelligent contact center using Microsoft contact center capabilities and integrated AI features.

3 Days | $1895 USD

AB-7011: Introduction to navigating the modern Contact Center

By the end of the course, learners will be equipped with the knowledge to navigate and manage the Dynamics 365 Contact Center environment effectively.

1 Day | $695 USD

MB-230T01 Implement customer service solutions using Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success.

4 Days | $2495 USD

AI Solution Architects & Technical Architects

AB-100T00: Architecting agentic AI business solutions

Learners will explore how to architect AI-powered business solutions that use agents, copilots, and generative AI to automate tasks, improve decision-making, and enhance employee and customer experiences.

3 Days | $1895 USD

AB-410T00: Build intelligent applications

This course teaches learners how to design and build intelligent applications on the Microsoft Power Platform by using AI, copilots, and agents to solve real business problems.

3 Days | $1895 USD

Developers & App Builders

MB-500T00 Develop Finance and Operations Apps with Dynamics 365

n this course we discuss the tasks needed to fulfill the role of developer in Dynamics 365 Finance and Operations Apps.

5 Days | $2995 USD

MB-820T00 Develop solutions with Dynamics 365 Business Central

A Dynamics 365 Business Central developer develops apps that extend Business Central.

5 Days | $2995 USD

PL-400T00 Microsoft Power Platform Developer

In this course, students will learn how to design, develop, test, and troubleshoot solution components that use the extension points of Microsoft Power Platform.

5 Days | $2995 USD

PL-7001 Create and Manage Canvas Apps with Power Apps

Create your own data model and canvas app to support a scenario for a fictional company.

1 Day | $695 USD

PL-7002 Create and Manage Automated Processes by using Power Automate

Get started with Power Automate by create and manage automated processes with Power Automate.

1 Day | $695 USD

PL-7008 Create agents in Microsoft Copilot Studio

Candidates for this credential should be familiar with data modeling concepts in Microsoft Dataverse and with Copilot Studio.

1 Day | $695 USD

ERP & Business Operations Specialists

MB-310T00 Manage Financial Operations with Dynamics 365 Finance

As a Dynamics 365 for Finance and Operations Functional Consultant, you analyze business requirements and translate them into fully realized business processes and solutions that implement industry-recommended practices.

4 Days | $2495 USD

MB-330T00 Conceptualize Supply Chain Management in Microsoft Dynamics 365

This course is designed to build your foundation in Dynamics 365 Supply Chain Management application knowledge.

5 Days | $2995 USD

MB-800T00 Manage business solutions with Microsoft Dynamics 365 Business Central

Built and optimized for small and medium businesses, Dynamics 365 Business Central is an application for companies that have outgrown their entry-level business applications.

5 Days | $2995 USD

Related Microsoft Role-Based Certifications

Microsoft has designed their certification tracks to meet the specific needs and skill sets of job roles typically associated with their robust product line of IT solutions. If you're an Azure or Windows Administrator, Data Analyst, Power Platform Developer, Security Administrator, or any other role working with Microsoft technology, they have a certification to match your job requirements.

Dynamics 365 Fundamentals (CRM)

Dynamics 365 Fundamentals (ERP)

Dynamics 365 Business Central Functional Consultant Associate

Dynamics 365 Customer Service Functional Consultant Associate

Dynamics 365 Field Service Functional Consultant Associate

Dynamics 365 Finance and Operations Apps Solution Architect Expert

Microsoft Certification Benefits and Resources

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